I recently subscribed to virgin cable, which meant closing my account with BT. 4 months before, I had subscribed to BT's talk 3 deal. I expected to pay a cancelation fee of 8 months @ £3.75 per month for the talk 3 deal, but BT insist I also pay 8 months line rental in addition, @ £11+ per month, yet I did not sign any contract to renew my line rental which I have had for 16 years. I asked to see a copy of the contract but BT claim they do not keep copies. After paying the same line rental for 16 years, I feel I am being ripped off, and the bill is currently in dispute. Nowhere in their paperwork can I find any reference to having to renew line rental when taking on their call packages e.g. talk 1, 2, or 3.
2007-08-12 10:42:14 · 5 answers · asked by peter g 1 in Consumer Electronics ➔ Land Phones
Unfortunately that is my experience with BT too on similar matters. Riping the consumer off seems to be the shortest route to profit. They do wrong and then the burden, the onus, is on the consumer to pursue the matter in the hope that out of thousands of consumers, a significant proportion of customers will NOT complain or will not succeed in their complaints... to the benefit of the company. I read somewhere a few moths ago that BT have a record number of complaints by customers. They were even the subject of a short TV program (in the UK)
2007-08-12 11:12:05 · answer #1 · answered by RED-CHROME 6 · 0⤊ 1⤋
yes bt is a rip off my bill was 39 pound for calls but my bill for broadband and line rental and all the other charges they come up with my bill was 183 pound for all the services in advance scandelous dispute your case and if they do not have a contract with your signature on how possibly do they have a legal right to pursue you for this money apparently owed tell them to go take a running jump
2007-08-12 21:56:19 · answer #2 · answered by CLAIRE T 2 · 0⤊ 0⤋
BT are thieves. Stick with Virgin. I was tired of getting bills over £100 a quarter from BT and ONLY using the net, making NO calls at all. Now I only pay £10/month for the net with Virgin.
2007-08-12 10:53:08 · answer #3 · answered by undercover elephant 4 · 1⤊ 1⤋
particular whilst are bill became very severe i demanded a itemised bill and located a business company that became calling me and cos i didnt answer it i became getting charged as though i made the call and a few calls have been a minimum of for 10 - 20 min long bt would desire to no longer provide a good clarification for this yet they did take it off the bill interior the top so shop on at them . cos if i did no longer ask for a ruin down of ours i could of in basic terms payed it and that i do no longer think of they could say hang on we owe you presently they could have in basic terms waited till finally i observed it now i examine each bill . selection 3 fee us approximately a hundred and seventy and we telephone turkey a hell of plenty and have an identical deal as you so *****
2016-12-11 18:02:50 · answer #4 · answered by pariasca 4 · 0⤊ 0⤋
you should not hav to pay this its usually ur first year ur contacted to go to citizens advice and check but i wud not pay a penny
2007-08-12 10:50:00 · answer #5 · answered by minnie mouse 1 · 1⤊ 0⤋