Would you fire this guy? Joke!?

Question

Actual dialogue of a former WordPerfect Customer Support
employee. Now I know why they record these conversations!

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a
sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I
type."
Operator: "Are you still in WordPerfect, or did you get
out??"
Caller: "How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"

Operator: "Never mind, can you move your cursor around
the screen?"
Caller: "There isn't any cursor; I told you, it won't
accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice if there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator:

Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"

Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I
tell
them??"
Operator: "Tell them you're too stupid to own a
computer!!!"

Answer 1

It's not MY fault that I thought the mouse was a foot petal.

Answer 2

I used to work in customer support taking calls like this. It is so tempting to say stuff like this when you have to stop and explain how to copy and paste to 30 people in a row. We often wondered how these people managed to get on the Internet in the first place, let alone win an eBay auction and pay for it.

My brother used to work in tech support for a company and they would tell people that they have a ID10T (idiot) error and to call another number, tell them the error code and they would be able to help. Then give them the number of a coworker who would get the call and have to help them. At least the person knew when they started the call what it was going to be like.

Answer 3

Cute but sadly so true, just last week my receptionist kept tell me the phone didn't work at her desk. She kept picking up the phone and getting no dial tone. Asked her to do do it three times before I couldn't hold in my smirk and pointed to the phone cord that she removed when cleaning. Sighhh guess it takes all kinds.

Answer 4

sounds like the same guy who thought his disk drive was a cup holder.

Answer 5

That was too funny, I wouldn't fire him I would make him employee of the month!!!!!

Answer 6

Yes, just tad bit!

Answer 7

lol! Funny! 10!

Answer 8

no need humor at times -that was funny

Answer 9

lmao

Answer 10

lmao good one, you get a star....keep them coming ;)