When a client who is a professional states in their correspondence, PLEASE RUSH!!!!!, doesn't that seem rude?

Question

I wish I could figure out a polite way to explain to them that the explanation marks don't help, and makes them seem VERY DEMANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

yeah, I meant exclamation marks, Just had a brain fart...

Answer 1

I would just tell them that you are going to count the exclamation points and consider that to be the amount of days it will take until you have filled their request...lol

Answer 2

If they wrote that they're not being professional. If they were, they'd say something like: "I hope that you will appreciate the urgency of my request, and I trust that you will accord it due consideration given the extenuating circumstances detailed above." As it is, feel free to deal with their request very slowly indeed. BTW, they're exclamation marks, not explanation marks.

Answer 3

No it's not really rude. They're just trying to let you know that it is very important to them that the matter is handled quickly. The explanation marks might be a bit much though.

Answer 4

So this really bothers you? Please, it is a mailing or handling issue not a personal command to you. The person obviously feels there is a degree of urgency and just as the Post Office offers Rush, Overnight, First Class, Priority, they are asking this be handled quickly. That is all. Do you take everything so personal?

Answer 5

Hmm. I work in an industry where clients are billed by the hour, and pay ridiculously high hourly rates. If the client pays his/her/its bills, I don't think I care if they use one exclamation point or twenty in their correspondence. But that's me. I'd caution against saying anything. If you don't want to risk embarrassing your client, I'd let it go.

Answer 6

It must be very important and time-sensitive to the client. They probably just want to make sure you understand that. I wouldn't take it personally, in fact I think it's rather unprofessional to worry or complain about this.

Answer 7

I tend to let those slip to the bottom of the work pile. I get around to them when I'm good and ready. Or ask them if their exclamation key is malfunctioning and offer them solutions to fix it. ;)

Answer 8

Of course it's rude, but not rude enough to risk antagonizing him. Even if you can afford to drop him, you don't want him talking about you. (Rude clients are the quickest to complain about what they think is rude.)

Answer 9

Just put the envelope on the shelf and forget about it.

Answer 10

to me this says"I am an incompetent ditz, and since I didn't do my job right. I am now asking you to hurry on your job to save my assets."