Resume--wrong section--but I need help?!?

Question

I used to work at 1800flowers.com. I'm trying to describe my job and it just doesn't flow. This is the only job I can't seem to write about and make sense with... I know it's horrible but any help would be greatly appreciated!! Here's what I got:

"There were many aspects of this job. I would answer phones to take, place, and advise on orders coming in using computer software. We also used sales pitches to get customers to buy more items. I would also receive customer complaints and fix the problem offering an array of services. I learned how to calm very irate customers. I also went in to the computer system to work on CSIs [customer service investigations] to resolve unfinished customer related issues. We would work hand and hand with flower companies using the Teleflora system and help with filling orders as well as the USPS to fill by mail orders."

Thanks!!

Answer 1

First of all, if the composition you wrote above is what you have on your actual resume' it definitely needs to be changed. Here is an example of some things you need to consider:

You need to use ACTION WORDS;
words like prepared, managed, developed, monitored, and presented will cause your resume to stand out. In addition to standing out to a reader - you are also insuring that if your resume is scanned, the computer will pick up on the words. Some companies now scan in your resume, and have computers pick the resumes to be looked at. The computers are looking for one thing – they’re looking for keywords that have been picked by the hiring manager. These are action key words that relate to the position; therefore not including them could mean your resume is disregarded as a "non-match".

You should always use %'s, $'s and #'s. Percentages, dollar totals, and numbers stand out in the body of a resume. I’ve included an example below of a job duty described with them (correct), and without (incorrect). As is obvious with the below examples, being specific does not mean being lengthy.

Example:
Incorrect: Sold advertising to 15 companies
Correct: Closed 15 strategic accounts billing in excess of $20M annually

Highlight your strengths, and what is most relevant to the potential employer. Due to the fact that most resumes are typically reviewed in 10-30 seconds, put forth the effort and determine which bullets most strongly support your job search objective. Put the strong and most relevant points first where they are more apt to be read. Doing this will hook the reader, and the rest of your resume will reel them in.

There are so many other things I could tell you about, but you would get a better idea if you go online and read some examples and how to write your resume in a better light.

When I worked as a Human Resource Manager, my assistant and I would go through at least 20-30 resumes a day. The cover letter, briefity of the resume with the 'keywords' mentioned would be one of the things we looked for. Otherwise, a form letter letting the applicant know that they were not a match at the time would go out.

Please make sure you spell words correctly....don't embelish - they may call you on it - but honest. You can sell yourself further at the interview. Good luck.

Answer 2

There were a variety of aspects to this job, but the main one that I was occupied with was dealing with customer service. I answered phone calls that dealt with the delivering, placing, and advising of orders. I also dealt with customer complaints and fixed just about any problem, while offering an array of services. I learned how to calm very irate customers and was in charge of working with the computer system to work on CSIs [customer service investigations] to resolve unfinished customer related issues.

Answer 3

Maybe there are different styles going around, but I always thought resumes were supposed to be pretty brief so that a person could skim them in under 1 minute and get an overall picture of your background. You can explain the relevant details of your experience in a cover letter and/or in the interview.

Received orders by telephone, resolved customer complaints, helped partner companies process orders.

Answer 4

Instead of writing in paragraphs, I would strongly suggest writing in bullet-form. As someone who has reviewed resumes, I can tell you that it is a lot more reader-friendly. Make everything you say counts, and don't bs--it's a waste of everyone's time. Keep it all on one page...there were often times when we would read the first page and put it down after that because it quickly becomes too much. We want the details to come from the interview. Put what is important and what is most relevant to the job you are applying for. I hope that helps!

Answer 5

For the last part you can say

"In charge of logistics with second-party suppliers using Teleflora and standard procedures in USPS mail orders"

Answer 6

check the below link its useful


http://datentryworksworkathomeobs.blogspot.com

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