David's Bridal?

Question

Is it just me or is everyone at David's Bridal rude????
I have went to David's Bridal a couple of times before this and the people were very rude from the moment I got there. The consultant I had seemed angry because I have 14+ bridesmaids and she had to fit all of them for dresses and then when she found out that the wedding wasn't until Jan. 2009 she became even ruder. Well to make a long story shorter; because I could go all day talking about them today I went in to rudeness again to pick up the bolero jacket for my dress and the lady at the counter was being rude and then I told her that I had changed the date of the wedding to April 2008--instantly her face lit up and she was more willing to help me. Why do they act like that??? Does the date of the wedding really make them change their attitudes towards you that drastically????

I am glad to know that it is not just me!!!
Well...due to the fact that I have already bought my dress from there for a really good steal and I want my jr bride to dress exactly like me ONLY her dress will come from there and I am going to use a local seamstress for all of my bridesmaids dresses. Thanks to you all for your support.

Answer 1

well, i think david's bridal is like any other chain, there are good stores and there are bad ones. personally i had a great experience and everyone was so nice to me. but if i had drove an hour or whatever to the next location, the people maybe would have been different and their attitudes as well. we tend to think ALL stores are the same when they do you wrong. my mom will not go back to Best Buy due to ONE person and one bad experience. but i am sure there are tons of bests buys that are great.

perhaps she was worried that you would change your mind about having a wedding since it was so far off in the future and she was basically wasting her time. 15 people to dress is a lot and perhaps she was worried about her stake on the profits. i do not think it is right to be rude, but she might be thinking that.

but i understand how it is to deal with the retail business, it is hard and sometimes people have bad days. you can not judge a whole chain based on one person though. :P we all still do it though *stabs plato's closet and the rudo who rang me up*

Answer 2

You can try to talk to the manager or call the corporate office, but it probably won't do much good. They do not take exchanges, as most bridal salons or other high-end dressmakers and clothiers. You should have walked out the door once they refused to change consultants. I'd go to another bridal store/company and try on dresses. If I found one I liked better, I'd put the one from David's up for sale in the local paper or eBay. You are the bride, it is your day, and you should have exactly what you want. I ended up buying 4 pairs of shoes just to get the right ones, and about 6 different sets of jewelry. It's the one time us girls get to be really indulgent, so you should get your dream dress. Just be a lot more forceful with the next sales person or consultant and don't take something you don't absolutely love.

Answer 3

The sooner the wedding, the more the likely that the customer will buy that day or in the near future. Which means a better chance for commission. If a wedding consultant spends two hours working with a bride and her party whose wedding is 2 years away, she is missing out on the opportunity to work with a bride that plans on purchasing, and thus earn more money for herself. Kind of like a waitress who's customers linger after the meal is over, preventing her tables turning over to new patrons. 14 bridesmaids is alot of people for one person to help. It was probably stressful. People are asking for things at once. The bride should be the first priority but the well-intentioned brides maids are making requests and pulling items off the rack. Someone is bound to feel as if they are not being attended to. Not to mention the fact that that particular employee is expected to tend to two bridal parties at once, regardless of the the size of the party.

But seriously, just like SOME of the employees can be rude, so can SOME the customers. So it can go both ways.

Answer 4

I started my dress search there, because I view that as a basline...they have your basic stuff, and I could move on from there. They had 1 gown in the entire shop that wasn't strapless, but it had a huge train on it, heavy satin, and I told her it was ofr a beach wedding, and her only advice was to bustle it...cut me a break! They don't know what they're doing any more than the clerk at Wal Mart does...it's just a job for the people who work there, they have nothing personally invested as they do in a small bridal boutique.

I went to one local shop, and they were wonderful, I found a lovely gown there...went to another just to be sure the gown I picked was THE ONE, and I found one I loved even more! The point is, David's isn't the only game in town, & if you try a smaller boutique, you'll likely get much better service, and despite what some may think, a small shop doesn't necessarily mean exorbitant prices!

Answer 5

I completely agree. I went to a small local dress shop first...and found my dress after only trying on three. I still wanted to look around a little more (because I'll never do it again)...so I went to David's Bridal. They are all over you when you walk in the door, trying to get all of your information (in a very non-personal way) and then, with me, the lady found out that I was going away and so the only thing she could make money on was my dress, and she got really rude and cold towards me. They are just all about getting their commission.

Answer 6

I agree, evertime I have been there they have been very rude!

I went there a few months ago to buy bridesmaids shoes for my best friends wedding. I stood around for like 15 minutes no one even asked may I help you. When I finally found the shoes I needed, I stood in front of the register for another 15 minutes, and they weren't even that busy!!

The girl behind the counter wasn't even familiar with the style and color shoe I bought, I couldn't believe that. How do you work in a store and are not familiar with your own products??

Although they do have a wide selection of dresses, and are reasonably priced, I never ever use their alteration services. I always go to my own tailor!!

Answer 7

Hmm....I guess every David's Bridal is different, just as every store is. I have gone there twice already (getting married Feb 29 2008) and the lady that has helped me spent 2 hours each time really talking to me and getting to know me and helping me out with whatever i needed. She has been very kind and even gave me her number incase i needed anything from her in between appointments. I only have 3 bridesmaids to dress and they have been wonderful to each of them too. I really hope that your experience gets better and the customer service isn't so horrible for you.

Answer 8

At the first DB I went to, I tried on dresses for 2 hours, and then the gal told me she had to leave and pick up her son-she didn´t turn me over to someone else, but left me hanging, so I took my money and left.

At another DB in another state-her name is Taylor, and she´s in Indianapolis, worked with me and was so awesome, I felt bad I didn´t buy a dress there-she was so sweet, and gave me undergarments to wear while trying on dresses, like they are trained to do.

I think DB is like everywhere else-it depends on the person that helps you! When I was in retail, I put my personal life aside with all its troubles, and when I stepped on the sales floor I was like an actor on stage-I didn´t let a thing bother me, and at the end of the day, just smiled knowing I did a great job helping people (I worked as a manager in jewelry stores).

I know you have already bought from there, but I would write a letter to the company telling them of your encounters. Hopefully, these women will be trained better, or choose other professions in the future.

Answer 9

I never dealt with your situation, but I found the staff to generally be less than pleasant, the store in complete disarray, and a lack of variety in regards to colors. I'm not big on chains to begin with and was much happier shopping at and supporting a local Mom and Pop shop that's been in business for over 20 years. All of the staff was wonderful, shopping was easy, and the prices were reasonable. A very nice experience. I think that is largely due to the fact that it isn't just a job to them, that is their livelihood, and they take great pride in what they do.

Answer 10

WOW i can totally relate. I also said my wedding was gonna be in April of 2009. They totally seemed pissed off as if I was wasting there time. Even some customer that was there got mad and told the consultant that she should get helped first because here daughter was getting married in 4 weeks and she needed to get a dress. I just looked at her and said im prepared and there's no way in hell i would wait 4 weeks before the wedding to get my dress. Dumb chick!

I started looking early because you never know if the date might move up. Mine has now moved to Sept. of 2008.

GOOD LUCK!!!!!!!!!