how to deal with difficult customers?

Answer 1

tell yourself that the customer is always right and try to keep them happy until you can find a solution. but don't make up stuff that will get you into trouble or cause them more frustration. be calm and they'll be calm. also, be honest with your answers and when you do find a solution, make them feel like they are special for receiving the extra discount, or whatever it may be.

Answer 2

Killing them with kindness always works best. A lot of times they just want to be heard and have what they are saying acknowledged. You can ask if there is anything you can to to improve or help their experience. What can you do to fix whatever is wrong. If they are getting out of control tell them nicely that you would be happy to get the manager for them. Depending on what type of business just the extra attention and lots of apologizing can be enough to placate even the nastiest of customers. Always smile!! A smile goes a long way and so does making them feel important!! Good Luck and remember as far as customers are concerned they are always right even though as workers we know they can be wrong. ;-)

Answer 3

Above all, listen to them, really listen, don't try to solve their problem while they are talking. Instead, make sure you really understand what the concern is and then emapathize with them. Like, "I can see how you would be upset, I would be upset too, in this situation." Then assure them you can help, "Let's see what I can do to help" or ask them "What outcome would you like to see in this situation?"

Once people feel like they have been heard and that someone knows how they feel there disposition usually improves.

The nice thing about these techniques is that they work in non-business relationships also.

Good luck! And, good for you for wanting to help customers!! I heart customer service people and take pride in once having been one of the great ones.

Answer 4

Make it a win-win situation. If there is a problem, ask them what they would do (within reason) to fix the situation. if it doesen't work out, they will be too embarassed to complain further, as this was their solution.

Above, all use tact and diplomacy. It was once said that "Diplomacy is the art of telling someone to go to hell, in such a way as they will look forward to the journey" They are happy and you are in control.

Hear first, the be heard. Listen fully to their complaint. Take time to respond thoughtfully and without anger. Remember, when they are talking, you know what they are thinking. When you are talking, you have now idea what they are thinking.

Answer 5

just smile at them and deal with them until they leave then you can complain about them all you want! i know it sucks to have a difficult customer because you wonder how people can be so rude. but just think about all the awesome customers you get!

Answer 6

I deal with difficult customers all day key advice is dont take it personal, and stay calm.

Answer 7

well... when I have to deal with difficult, rude,annoying customers I just smile and try and be really nice to them that way they feel bad for being so rude to me.

Answer 8

Be nice, but firm, stand tough for what you believe in, but they are still the customers and they are supposed to always be right. Think of how you would want to be treated.....

Answer 9

just smile and act like their rudeness doesnt bother you .....thats what really gets to them. but dont be a smart *** about it. oh, and the customer is NOT always right!

Answer 10

How do I deal with difficult company's?