Suggested recourse against Verizon Wireless for defective, sub-standard equipment; both under contract ?

Question

I bought TWO different Verizon Wireless Internet Modem devices. BOTH are operating at much less capacity than advertised. I have contacted Tech Service numerous times, and have done the HOURS of troubleshooting with the Reps.

I do NOT care to become a computer tech analyst, nor a Verizon Tech. I want a simple device that works correctly... which neither of these devices seem capable of doing.

Each time I call Verizon I get the same polite RUN-AROUND. But there seems no way to file a complaint about these devices or service. I always get the standard routine of "We will be glad to help". And then I SPEND HOURS on the phone troubleshooting the device, to no avail.

I want Verizon to either replace the devices with ones that work, or I want them to take the devices back and cancel my contract.

Is that to much to ask for from "The World's Most Reliable Network"?

Answer 1

Well where I am there service beats tmobile (60% dropped calls) northern wa. I have to pay 200 and my husband 200 to get out of the contract-----this new cheapest phone from verizon gets hot when talking! I'm thru with expensive phones when the service is so poor your our anyway. I hate any service I've gotten.

Answer 2

Unfortunately, it may not be a problem with the device(s). No matter what carrier you are with, or what wireless internet modem device you have, you are operating on a wireless network.

So many times, we expect the same level of service as if we were "plugged in" from our modems. The problem is that the signal is carried from the digital tower to your phone. The further you are from the tower, the more diluted the signal becomes. This is most likely your problem if you notice better performance in some locations than others.

As far as replacing your modems, if performance is exactly the same (meaning much less capacity than advertised) irregardless of the location you're in, then contact your local Verizon Wireless store regarding warranty replacement.

If you want to take the second option and return the devices to Verizon Wireless and cancel your contract, they (like every other wireless carrier in the country) have a specified amount of time after the contract is signed to cancel without paying the early termination fee (usually approximately $175 per wireless line or number). In Verizon's case, you can cancel within the first 30 days of service and not be assed the early termination fee. You would still be responsible for the pro-rated monthly service fee, as well as any overage, roaming, taxes, etc.

I hope this is somewhat helpful.

Answer 3

Cell phone companies suck. Don't expect anything to work and you don't get your feelings hurt. Darn shame I know, but the only thing you can do is cancel your service and go with someone else. You have to pay a cancellation fee, but it is less money that they get than they would have if you finished your contract.

I actually found Verizon to be one of the better ones.

Answer 4

Verizon is over rated period !
talk to verizon wireless and ask for a refund because thier services do not deliver as advertised, if they refuse, ask to speak to the supervisor and the supervisors supervisor if necessary, don't except anything less than cancellation of internet services as a remedy to the solution, if refused, contact your attorney generals office and explain to them, they may refer you to the BBB in your area.