I am scared of hearing the word "no" when I explain how a really great service help people. I just don't feel inadequate when I hear those customers say "no" to me. I do take it personally and know I shouldn't, but I don't know how to deal with it. I want to get past it because I do want to be a success at this or at anything I do..... Please help me!!
2007-07-21 06:28:06 · 8 answers · asked by Anonymous in Health ➔ Mental Health
Nobody likes rejection. Nobody. My parents are into the multi level marketing thing and they use the mantra: Every "no" gets me closer to the one big "yes" that will change everything.
People will hear it in your voice when you talk to them. This is about attitude and self esteem.
Personally, I hate it when people try to sell me something over the phone. I have no problem with the in person approach, however.
It just seems like telemarketers think they can just grab my undivided attention (and maybe my business) just because they rang my number. I am a busy person; when I have to stop to deal with unwanted phone calls, it makes me frustrated.
Consider getting a job that will make you feel more self esteem, and maybe allow you to add your personal touch to the encounter.
2007-07-21 06:39:17 · answer #1 · answered by Honeyface 5 · 0⤊ 0⤋
I sell cars for a living. On average, we hear one "yes" for every seven "no" answers.
I don't like hearing "no" either. What I have found is that when I am most nervous about hearing "no" is when I do not feel that I can confidently illustrate the benefits of my product. That or I feel that there may be a personality conflict.
First off, learn your product so well that you feel there shoudl be no reason for people to tell you "no".
Second, work on being more comfortable aorund people. If needed, get help from someone else on your team if that is possible.
You will still hear a lot if "no", but the no's will not hurt as badly and you will be much more confident as a sales person as well. Often as your confincence goes up, your number of no's will go down.
2007-07-21 06:35:38 · answer #2 · answered by Matthew Stewart 5 · 0⤊ 0⤋
First of all, you need to see it from the customer's perspective. Do you buy everything offered to you?
The situation is different depending on what kind of sales you are doing. If you offer is unsolicited (telemarketing, door to door, handing out brochures on the street, etc) keep in mind that most people aren't going to buy something that way. If you are working in a store, and you are telling customers about your service, maybe you are being to pushy. Instead of pressuring them to the point where they have to tell you no, tell them about the service and give them space to think about it. I personally am less likely to buy something if the sales people are too pushy.
If hearing "no" is truly a phobia, you should probably consider a different career. You can also get counseling; there are techniques to deal with phobias that are very effective.
2007-07-21 06:44:42 · answer #3 · answered by jellybeanchick 7 · 0⤊ 0⤋
I'm in sales, and if u just stick it out a no turns into a yes! No just means they need a little more knowledge on how the product, or service will benefit them. Just keep in your head a No is a Yes, and soon you won't feel as bad. I used to be that way, and selling cell phones you hear No a lot!! I used to get real uncomfortable, and then I kind of had to keep at it. Otherwise I was going to lose my job. Eventually you get comfortable with it, and you end up seeing no differently. Good luck!!
2007-07-21 06:49:51 · answer #4 · answered by That Girl 3 · 0⤊ 0⤋
For a salesman hearing "no" for more than once is a failure. Hearing "no" three times is a disaster.
Here is a tip: don't jump on doing your act; start by putting your client some questions you know he will say "yes" instead. This way you detens him.
You shouldn't start your act while his posture is defensive (crossed arms or legs etc.); in case you see that "negative" position, try to hand him something small - like a little flyer, a pen etc - so you will "brake" the crossed arms position.
The bottom line is to try to socialize with your possible client in the first place and it's only after making him comfortable to start doing what you are supposed to do.
And you should *never* sound like telling a story or a poesy; especially in that children style: tra-la-la-la-la-la-bla, tra-la-la-la-la-la-bla, tra-la-la-la-la-la-bla. It's annoying so you will lose his attention and trust.
Most of all you should *like* the product / service you try to sell / promote! Otherwise they will know instinctively that you are lying.
2007-07-21 06:47:03 · answer #5 · answered by Emil Alexandrescu 3 · 0⤊ 0⤋
Hypnotherapy is probably one of the best ways to cure a phobia.
Your phobia has probably got a name, have a look at this list of phobias
http://www.lodgehypnotherapy.co.uk/PhobiaList.htm
2007-07-21 21:52:39 · answer #6 · answered by Anonymous · 0⤊ 0⤋
...each no gets you closer to a yes...so plow throw however many "NO'S" necessary to get to the YES!
2007-07-21 06:31:37 · answer #7 · answered by Anonymous · 1⤊ 0⤋
NO and I mean no!!
2007-07-21 06:35:28 · answer #8 · answered by Anonymous · 0⤊ 1⤋