Amazing customer support at CafePress.com. Can u believe this?

Question

I ordered an organic cotton tee shirt with a picture of a Pit Bull on it and the caption "Pit Bull Soul" from the website www.Cafepress.com. They have a bunch of customized shirts there and what not, but anyways I ordered a Men's small on Sunday. I payed 5 bucks for standard 2-5 day shipping. I live outside of NYC so it didnt take too long to receive. Got the tee today (Thursday). When I put it on I realized that it was just too tight. The sleeves were generally small and the neck are was kinda tight. I'm 15 so plus I'm still growing and it would probably shrink in the wash. So anyways I emailed customer support right away because I know they have a money back guarantee for 30 days. I just wanted to exchange it for a Men's medium, so I asked how I should send the package back. They responded only 4 hours later telling me they had just immediately placed a brand new order in the size I wanted. They said they didnt want me to have to pay for shipping again, and to keep both shirts.

I responded back telling me how great their Customer service was and told them I would tell people about the site. Im just following up on my promise, lol.

yea i gave the two top contributers thumbs up, good answers u two

Answer 1

Nice. It's good to see that there are still people out there who care if their customers come back. No advertising is as profitable (or more devastating) for a business as word of mouth. If they had treated you badly, and you told people on this site, they could have potentially lost hundreds of customers. Instead, they have potentially won hundreds of customers.

By the way, good for you for keeping your promise, even though noone would have known if you hadn't. (Except you and God). It's also nice to see someone with integrity.

Answer 2

Lol... I know a good one, but it's actually a true story so: Customer support: Hello how can I help you? Client:Hi my computer is not working CS: what do you have on your screen? C:Nothing, I was typing with that little blinky thing and then the screen went black CS: Try moving your mouse, can you see it moving C: I can't see it CS: I see, ok I need you to check whether there is a loose connection in the cable that connects your computer to the screen C: How do I do that? CS: Feel around at the back of the screen and see if the cable is securely connected C: I can't reach it CS: Ok, then look at the back of the screen there's a cable there C: I can't see it, it's too dark, there's no light in my room CS: Could you take it next to a window so that you can see better? C: There's no light in the street either CS: Why is there no light in the street? C: Because we had a power failure CS: I see, ok then please take the packaging of the computer and pack the computer up and bring it back to our stores C: Oh my is it that serious? And what shall I tell them? CS: Tell them you're too f***ing stupid to own a computer! The support guy was fired, poor guy, but who can blame him for having such a reaction? Lol

Answer 3

I have never had a bad experience with them either. I bought one shirt from them and was so impressed with the great service that I have been back many, many times. It is the only website that has never sent me an item later than they promised- a big plus for me during the Christmas shopping season.
I agree that the shirts run small. I always get mediums from them (my usual size is xs or s).

Answer 4

Nice one - and good on you for telling them (and others) about how great your experience was. Most people only bother to say anything when they're unhappy with the service - it must be nice for them to receive positive feedback.

Answer 5

Good deal.

Answer 6

wow thats good and unusual!

Answer 7

SWEET!!! That's great to know! Thanks for Sharing

Answer 8

wow, that's pretty fantastic. thanks for the tip! =D