Why does the customer have to be FIRST all the time?

Question

Why does the customer have to be the dominant? If the customer is #1, what number are the employees? We provide the service, so what would it be like if the customer was #2?

Answer 1

You provide the service? Dude I work in Manufacturing, that is how I make MY money to BECOME a customer. So what if I wasn't around to make anything? Then YOU wouldn't have anything to sell. So guess that makes the Customer closer to THIRD. Oh wait you need someone to bring most of the stuff TO the store. So transportation. So guess that makes the Customer FOURTH. See how far down I can push the customer. See where I work WE have customers. They come BEFORE us. We do their job for THEM so they will give us BUSINESS. The CUSTOMER can find someone else. You aren't the only store. You aren't the only business. So that is why WE as the ones with the money are put FIRST. Without us giving the place money they have NONE and will go out of business. Do you know where they are without you? They find another employee.Saying a customer is first isn't saying you are BELOW them. It is saying you are supposed to offer them the best possible service. If they will have a problem you send them to the manager. You are putting the customer way too high with this they are the dominant. You only do what is reasonable. You offer to let them talk to the manager if you think they are wrong.

Answer 2

Without the customer, there would be no commerce, no shopping. As there are many places where people earn their livlihood by selling merchandise to people, customers can always go someplace else to spend money and aquire goods or services. Without the customer handing over money for what you are selling, you'd just be left with a bunch of material things, bills for rent, utilities, merchandise, taxes, salaries, etc.

If the boss walks, he/she loses the business. If the customers walk, the sale (income) is lost, and there goes the business. In nearly all cases, if the employee(s) walk, new employees are hired. The business suffers no lasting harm.

Labor Unions came about because people were often treated as disposable in their work. Face it, we have no shortage of people. Employees weren't even in the top 100, let alone #'s1 or 2. Labor Unions united people to prevent others (scabs) from taking jobs which didn't pay a living wage, exposed people to hazards, or suddenly changed their hours and/or salaries. We didn't get at least the minimum wage, OSHA, sick days and family leave because employers "saw the light".

While it's true that some customers are badly behaved, sloppy, and acting out their own issues of low self esteem by giving some employees grief, they are still #1. Sorry that employees aren't #2 (I guess that would be the owner). But if it weren't for Labor Unions, employees wouldn't even rate a number

Answer 3

The customers are the ones who buy the stuff and keep that store or place in business. So you always want to help them and be nice to them. They are #1 for a reason OK. Without them you wouldn't have a job. When you go to a store how would you feel if they were rude to you and put you second. Think about it. You would hate it. Anyways the people" customers" are #1 and the employees are #2. That is if you wont to keep a job. Good Luck with what ever it is!!!!!!!!

Answer 4

It would be hellish. For employees begin to look at the customer with destine and disgust, then by alienating buyers for the companies services. Now if the employees can bring in all that lost revenue then let em step up to number one stop.

The name of the game or survival of a business is to make the customer happy, coming back time after time. And paying all those employees wages so that those employees can go home and feed their family and buy things themselves.

Answer 5

If it were not for the customers, there would be no business. This is why the customer is #1.

If the customer was #2, any potential customers would be subject to the whims of the employee.

Answer 6

If it weren't for the customers buying things from your store, eating the food at your restaurant, etc., you'd be out of a job. I'm not saying the customer is always right, or that it's okay to be hateful and rude to your waiter/clerk, but some people just let it get to their heads. They walk around with that mentality--the customer's always right--and they don't care about hurting your feelings or taking out their frustration on you.

Answer 7

I hated that policy when I worked retail. The customer is NOT always right...as a matter of fact, they were rarely right. They just wanted to whine and complain, then get something for nothing. And they ALWAYS tried to use the "customer is always right" excuse. Puh-leeze!
I agree. The employees should be first. W/o the workers, the company couldn't open its doors.

Answer 8

Because it is the service industry. Yes, there are some customers that over step their boundaries, and there are effective ways of dealing with them. There are customers that will be degrading towards you at times, and that should not be tolerated. Otherwise, you are there to serve the customer.

Answer 9

If the customer felt they weren't number one, they wouldn't go to that place of business anymore. The owner would lose money and the place would shut down and the employees would have no where to work.

So, if you like your job and want to keep making money, you just have to play the game.

Answer 10

i dont think they should be right all the time. You should try and please the customer within reason. If the price of an item can be dropped a little, then why not?! you may have gotten yourself a customer for life. Theres no reason to have to bend over backwards to please a customer whos a pain in the butt, and all they do is complain.