Difference between technical support rep. and customer care rep?

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Difference between technical support rep. and customer care rep?

please advise. im just confused.

2007-07-16 00:28:34 · 2 answers · asked by nice_scent08 1 in Business & Finance ➔ Careers & Employment ➔ Other - Careers & Employment

2 answers

I would think that a tech support rep would be able to help you with specific tasks, i.e., problems with your computer, issues with burning CD's, whereas a customer care rep would help you if you had crappy service buying your computer or CD's.

2007-07-16 00:32:53 · answer #1 · answered by Henery H 3 · 0⤊ 0⤋

Technical support rep would work within a business, to provide assistance to other workers within the business. Customer care rep would provide help to customers doing business with a company.

2007-07-16 00:40:31 · answer #2 · answered by regerugged 7 · 0⤊ 0⤋