How do you feel when a tech support person on the phone gives you an obviously phony name?

Question

I sometimes will call an 800 tech support number for computer help. Often the person has a Southeast Asian accent (Indian, Pakastani) and they will say, "Hi, my name is Jennifer' or 'Hi, my name is Todd." Since I know the company does outsourcing, I get annoyed. It's kind of insulting to one's intelligence. I guess I'm supposed to feel better if I hear an American name. I usually say, "Is that your REAL name?" They usually giggle and say 'No.' Then I ask them for their real name, and I usually say "That's a nice name. How come you don't use it." Does this annoy you too or do you just accept it as the way business works?

Answer 1

whats it matter as long as ur happy with the advice?