17. Negotiation is defined as “working to reach an agreement that is satisfactory to either the buyer or the seller.”T
18. The foundation for win-win negotiations is a relationship with the customer built on trust and rapport. T
19. Customers who perceive added value are less likely to choose a competing product simply on the basis of price.F?
20. Research shows that a neutral third party’s testimony tends to provide a weak argument when answering a customer’s concern.
2007-07-13 13:14:05 · 3 answers · asked by new B 1 in Business & Finance ➔ Advertising & Marketing ➔ Other - Advertising & Marketing
still taking that test I see....
2007-07-13 15:00:02 · answer #1 · answered by Smooch The Pooch 7 · 1⤊ 0⤋
what are you trying to find out there is more to this than meets the so called eye here
2007-07-13 20:18:43 · answer #2 · answered by vanessa 6 · 0⤊ 0⤋
20 is true
2007-07-13 20:20:27 · answer #3 · answered by Anonymous · 0⤊ 0⤋