the avg scan picked it up.its in virus vault at the moment.first of all after putting it in the vault after checking it out.i tried to heal it.it wouldnt let me.unhealable.as the virus was hiding in the backup of a game i wiped it.its still in the vault though.so oviously i cant get rid of it.so what do i do now.i turned off comp and rebooted through safe mode and brought it back to a previous working restore point.still there.
2007-07-12 01:14:22 · 12 answers · asked by j 2 in Computers & Internet ➔ Security
how do i disable system restore.
2007-07-12 01:40:09 · update #1
thanks guys for youre help.
2007-07-14 00:28:07 · update #2
First of all you will have to disable system restore because one or two of the files will be infected by the virus. AVG will delete these files in about 1 week by its self, but usually the virus infects other ones during this time. The only solution for this will be to delete your whole system restore folder. So check out this for help on how to disable system restore: http://support.microsoft.com/kb/310405 (I recommend you try method one because it does it for you automatically!)
After this restart your computer into safe mode and do a scan again and move all the infected files to the virus vault and whip them. Now your computer should be clean with no more viruses. At this point turn on system restore again and do another scan just to be sure!
2007-07-12 01:47:29 · answer #1 · answered by Noor 3 · 0⤊ 0⤋
Malware may still be lurking in your system restore volumes so it would be in your best interests to disable system restore, reboot then re-enable system restore when you log back on. What this does is protects you from reloading the malware should you ever need to do a system restore.
Many anti-virus products cannot remove viruses from system restore thus the reason for clearing out possible infected points. For reference to this, see the link below:
Problems with System Restore
There are some problems associated with System Restore when it comes to viruses. When restore points are created they are stored in a directory that is accessible only to the System account and not to a user. This keeps the restore points safe from misuse and tampering. Unfortunately this also means that any virus scan software you may have installed can not scan the files located there as well. This causes a problem if a file that is infected with a virus gets backed up into a restore point because now the anti-virus software can not clean it. Now if you ever restore from a restore point, that file that is infected will be introduced back into your system.
http://www.bleepingcomputer.com/tutorials/tutorial56.html#problems
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Edit - To disable System Restore go to Control Panel, System, System Restore tab, tickmark the box beside "Turn off system rstore on all drives" , click Apply, click OK then reboot your computer. When you log back in, repeat the steps and remove the tickmark, click Apply, click OK. What this does is sets a new System Restore point. Then run another AVG scan to see if the virus is still being picked up.
2007-07-12 08:17:19 · answer #2 · answered by MLM 7 · 0⤊ 0⤋
1. The virus is in the virus vault, it can't do any harm in there.
2. Disable system restore.
3. Reboot.
4. Reboot again into Safe Mode.
5. Scan with AVG and any anti spyware programs.
6. Reboot.
2007-07-12 08:31:09 · answer #3 · answered by Rick G 4 · 0⤊ 0⤋
Using system restore will only restore the file back on the system, do another scan, after the scan, look in the vault it should be there, what I do is right click the file and choose delete, you could if you want just leave it in the virus vault, and keep the thing locked up.
2007-07-12 08:25:04 · answer #4 · answered by Anonymous · 0⤊ 0⤋
What is the name of the main executable file? Use Task Manager to find the process. Press Ctrl + Alt + Delete and click on the Processes tab. Scroll down and look for a process that does not have SYSTEM, NETWORK or LOCAL next to it. Do a Google search on all the other processes until you find the one that is the trojan process. e.g. abc123.exe.
When you have discovered the trojan executable name then boot into safe mode and then delete the abc123.exe file.
2007-07-12 08:25:34 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Maybe the problem is more elementary than you think.
AVG has not managed this situation very well, so I suggest that you instead use TREND-MICRO instead. This product can be used to detect and destroy evething evil on your computer.
Good idea using 'safe mode'. You may have the scan in that mode for the full detection. This AV product may be able to do more for you.
If the problem persists, you may have to use 'Hijack This!' -- A very powerful diagnostic tool to remove the infection.
2007-07-12 12:00:04 · answer #6 · answered by Laurence B 4 · 0⤊ 0⤋
Go to Microsoft www and download Trend or Symantec (temporaily) run the one you choose capture the horse and then unistall the program. This will delete any program that the av has captured just be sure to unistall the one you have first
2007-07-12 08:23:38 · answer #7 · answered by Anonymous · 0⤊ 0⤋
have you got avast anti virus run it if its also free to download,also on system restore just undo your restore
2007-07-12 10:46:55 · answer #8 · answered by Anonymous · 0⤊ 0⤋
For all computer related problems please check out
http://sumiram2006.googlepages.com/combatproblems
It not only gives complete solutions but also offers
free downloads of effective softwares which can detect
and eliminate all spy ware /virus /ad ware /Trojans completely.
2007-07-12 08:20:28 · answer #9 · answered by Anonymous · 0⤊ 0⤋
go 2 the CA SECRURITY PAGE AN DO A VIRUS SCAN
2007-07-12 15:10:30 · answer #10 · answered by ? 4 · 0⤊ 0⤋