I would like to find out what my rights as a consumer are before I return the item, somebody suggested to me I didnt have to accept a repair and could have a replacement/refund, any advice greatfully received.
2007-07-11 06:07:47 · 16 answers · asked by trixiee38 1 in Consumer Electronics ➔ TVs
Under the sale of goods act goods must be fit for purpose. A consumer has different rights within the first 6 months, but as you are past this you would not be entitled to demand a refund. An item should last as long as it is reasonable to expect it to - this is open for interpretation. I agree that you would expect a TV to work for longer than 9 months, but, a seller is within their rights to offer a repair or replacement. If offered a repair you would really have to allow them to carry out the repair, as the goods were not faulty on receipt.
However, from personal experience, they'll replace it without question. Coming up to 4 years ago I brought a VCR/DVD combi from Argos, after 11 months it wouldn't play any video tapes. I took it back to Argos, expecting to be told we'll send for repair, and was pleasantly surprised to be given a brand new machine, exactly the same model. 11 months later exactly the same thing, so I took it back, again expecting to be offered repair but was again offered a replacement. This time I paid to upgrade to a machine of a different make which recorded to DVDs as well as videos. 3 months ago that machine refused to recognise any disk at all - so took it back and got another brand new machine, again of different make.
If it was another, smaller retailer they may also test to see whether the problem had been caused by the recent storms which affected England - as in this case the cost of repairs would be down to the consumer.
2007-07-11 06:46:56 · answer #1 · answered by KJ 5 · 1⤊ 0⤋
it largely depends on the wording on the guarantee-but as you have had the item for a certain degree of time if argos can prove it would cost them more to replace the item than it would be to repair it (assuming it can be economically repaired) then i am afraid you don't have a case-the only way you can demand a refund is if the item is considerd beyond economical repair. then -and this is where the wording comes in!! argos may reserve the right to offer a replacement of the same market value and specifications as the faulty tv. either way do not put up with the old chestnut "you will have to get in contact with the manufacturers" argos sold you the set-they are legally obliged to sort the problem for you.
2007-07-11 08:14:00 · answer #2 · answered by tony c 5 · 1⤊ 0⤋
I got a cheap video/DVD recorder from them a few months back, and the DVD player never worked properly. I took it back, and I think even without the receipt, they were happy to take the machine back and let me get a better model instead (they had none left of the inferior one), just paying the difference.
I am sure you are entitled to a replacement or refund under English law, though I could not say which law! These days repairs seem to be the exception rather than the rule - everything is considered disposable! ( I am waiting for my dictaphone/transcriber at work to be repaired, but will be surprised if it ever comes back, and even more surprised if it is replaced with a new one, as my job is not continuing much longer!!)
2007-07-11 06:27:09 · answer #3 · answered by jill_vic 3 · 1⤊ 0⤋
When I tried to use my Argos card in our local store last month, the imbecilic schoolbrat at the till declared that I had 0 credit on my account. I pointed out, patiently, that the '0' was actually the amount I had spent, and that I had £500 credit as I hadn't used the card before. The moron didn't bother to check this out and refused the transaction. I wrote to and emailed Customer Services and never got a response of any kind. Downhill is an understatement. Edit: BigMomma, I'm a store manager who worked my way up from the shop floor -not at Argos- and while I thoroughly agree that there are awful people who mistreat shop staff, that's no excuse for neglecting decent customers and being unprofessional.
2016-05-19 12:02:23 · answer #4 · answered by ? 3 · 0⤊ 0⤋
Dictaphone Argos
2016-12-18 10:47:27 · answer #5 · answered by demeritte 4 · 0⤊ 0⤋
As already said, Argos are usually good about replacing faulty items.
the Sale of Goods act 1979 says that faulty goods have to be replaced or refunded.
2007-07-11 06:13:44 · answer #6 · answered by Anonymous · 1⤊ 0⤋
You don't HAVE to do anything. Read your warranty. It most likely is warrantied for repair, not replacement. Besides, it's THEIR call whether to repair it or replace it. If it's cheaper to repair it, that's what will happen. You do have the right to be a sucker though. At least once.
2007-07-11 17:37:09 · answer #7 · answered by Anonymous · 0⤊ 0⤋
I would of thpught that you would have to accept a repair at first, and if they can not fix it or get the parts then you can have a replacement the same specs as your one.
But becarefull as the TV would of gone down in price so you would only get the market vaule of it now.
2007-07-11 06:12:14 · answer #8 · answered by Anonymous · 1⤊ 0⤋
We bought one from Currys a couple of years ago and as soon as we got it home we realised it was faulty. They tried to make us accept a repair! So basically they wanted to sell faulty items at full price and make us wait for it to be repaired! I think you should try and argue it, it's worth a go. Good luck.
2007-07-11 06:11:02 · answer #9 · answered by Anonymous · 1⤊ 0⤋
I Hope you kept your receipt, because that is your warranty and you will get a full replacement from Argos with no trouble.
2007-07-11 06:30:24 · answer #10 · answered by bettina 3 · 1⤊ 0⤋