I dont know what to do HELP PLEASE?

Question

OK im stupid when it comes to computers jus got it a month ago. Well its running real slow keeps freezin up wont shut down i called computer company they said they can erase everything and it will run like it did when i got it. I dont have much stored on here jus music and some pics so i dont care if i lose anything but does anyone know if this is a good thing to do or has anyone done this? Im sure they wouldnt tell me something that would be bad for computer im jus lookin for some other opinions. Thanks

Compac Presario, brand new computer only a month old i have Vista

I dont think i have a virus but not sure my internet server in comcast high speed

Answer 1

Here is my checklist for maintaining speed and freeing-up memory:

1. Set wallpaper and screensavers to blank or none — they run continuously in the background and use memory.
-----right-click on the desktop, select Properties
-----click the screensaver tab, on the left where it says "screensaver," select none.
-----click the desktop tab, for background, select none
2. Review your start menu – remove anything you don’t need on a daily basis — load games, etc. on an as-needed basis.
-----click Start, Settings, Taskbar and Start Menu
-----click the Start Menu tab
-----select a program you do not want to load at Startup, then click remove.
-----Caution -- do not touch anything you are not sure of or you will mess up your computer royally.
3. From Internet Explorer, click Tools, Internet Options: delete cookies, delete files (offline), and clear history. (You can also set days to store history to 0.)
----- These actions will clear your computer’s cache. (For a description of cache, go to http://help.yahoo.com/l/ph/yahoo/mail/access/access-27210.html )
4. Run Disk Cleanup, Scandisk, Defrag at least every two weeks (the more frequently they are run, the less time they take).
-----These can be found in Start, Programs, Accessories, System Tools.
5. Periodically, click Start, Programs, Run — then type ipconfig renew
(that’s ipconfig space renew).

These things should increase speed and free up memory as much as possible.
****************
Sounds like you could use a book or two. I buy from Amazon, get used books at a good price and in excellent condition.
You didn't say if you are using XP or Vista, so:
http://www.amazon.com/s/ref=nb_ss_gw/105-9443429-2145207?initialSearch=1&url=search-alias%3Dstripbooks&field-keywords=WindowsXP

http://www.amazon.com/s/ref=nb_ss_b/002-5976890-7682420?initialSearch=1&url=search-alias%3Dstripbooks&field-keywords=Vista

Answer 2

Well you obviously have a problem. most likely a virus or a ton of adware. Try this first go to www.housecall.trendmicro.com and run housecall - It may ask to install some things - let it go ahead and then run the program. It will run (maybe for hours depending on your connection and speed) and then give you a list of what's going on with your system, be it viruses or adware. Then follow the instructions on how to remove the problems. Good luck!!

Answer 3

Mkay, What they are talking about is called a wipe-out and yes It does work if you want to go through all the trouble I would say that you should run some ad-ware scans some anti-spywear some virus scans and then Defrag

Answer 4

first what are you running 98/xp an so on . is this a used computer or new ? if its used you can format but you will need a copy of the 98/ or what ever you are running also you will need drivers for installd programs you want to have you may lose your coalers and will need to know the manufacture of the hardware installed on your mother board this is EZ to find on the web i rcomend you find a friend that has some friend that can help u if u need format coad contact me [e-mail]

Answer 5

Yes, it would be a good thing to do because you are probably full of sypware crap. Let them walk you through the reinsallation - then you better get some good spyware detection on that machine.
Recommendations: Spybot Search and Destroy -
http://www.safer-networking.org/en/download/

Super Anti-Spyware -
http://www.superantispyware.com/download.html

Answer 6

you have downloaded some bad stuff and you might have got a virus or a lot of dirty files and you need to take it to be cleaned out it is not expensive it only cost me $90 bucks and I picked it up in two days

Answer 7

Its sometimes a good thing. You clean off all of the spyware and viruses. the bad part is losing pictures, your internet favorites. try to back up what you can.

Answer 8

Its' not bad. It will just earase everything and start from scratch. Remember to run antivirus and such to prevent it from happening again. Just do as they say and it will be fine. I have done it a few times.

Answer 9

i think you should let them do it.then after they finish install some anti virus programs.your computer may also be slow because of the web browser you use.

Answer 10

yes do that i always do that
if they charge you money
than you can do it yourself
just look for the cd that came with the pc
put them in your cd slot
turn off your pc by pushing the button
turn it back on
follow the simple procedure
your done