i need a qualified computer person to answer this question please???

Question

Everytime I go onto the internet, I get these pop up windows, but these are your regular pop up windows, these are prefetch files that are executable. I can go in daily to search and type in exe. and there are several of them created today. I have tried Panda, Mcafee, Norton, Ad Aware, and nothing removes them. I can no longer restore, nor can I add or remove any programs in the control panel. I thought about formatting my hard drive, but I can no longer do that. Whatever has infected my computer is here to stay and there hasn't been a qualified person yet to help me. I am hoping that I can get someone to actually help me remove this crap. My laptop is basically fuucccked. Help????

Answer 1

Download, install, and run Ad-Aware and SpyBot Search & Destroy. They're both free.

Google 'em

Answer 2

I had something I couldn't get rid of with ad aware or norton. I did, however, use PC Tools, Spyware Doctor and it was able to get rid of it. Two problems, one is that you have to buy it, unless you can find or for free and two, it slows your computer down quite a bit. When you scan your computer, make sure you restart right away because those viruses get into your computer restore files. So you have to make sure you delete all of your system restore files because the virus is embedded in there. Good Luck.

Also try to start your computer on safe mode without the internet so you can install it without using control panel and also run your scan on safe mode as well.

Answer 3

Without turning off System Restore and removing the vermin by booting into safe mode - it will come right back.

Formatting should be your last resort after trying the above. However, by now stuff could be so buried in the registry - that may be the only answer.
Try a good free Spyware program like Super Anti-Spyware.

Answer 4

Try running those defenses in Safe Mode. Malware sometimes protects itself by holding onto one of its critical files and not letting anything delete it. In Safe Mode, the malware may not be started and so not get the chance to lock up that file.

To get into Safe Mode:

1. Log out and reboot your machine.
2. When the machine starts the reboot sequence, press the F8 key
3. Select Safe Mode from the resulting menu.
4. The machine will continue booting, but the Windows desktop will look different. You won't be able to see the Internet, for instance. You may have to log in as Administrator to delete the bad files.
5. When you're finished, log out and reboot back into normal mode.

Good luck.

Answer 5

I think that u should re install windows a fresh clean slot .Then ur gonna have to download all drivers and everything else.And use mcafee to keep your computer safe.

Answer 6

Lose the F word.

"Hello to You" provided a good answer. I voted for it.

Answer 7

Reformat, anyone?

Answer 8

Would have been helpful to add make and model but since you forgot to do so, you get a long but complete answer.

If a Dell computer do this

Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer—including data files—are permanently
deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press .
If you do not press in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
56 Troubleshooting Tools
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.

Go to Microsoft Updates as you now will be WAY out of date.


If it is HP do this

Restore PC to original condition with the Recovery Manager from within Windows Vista
If the PC can access Windows, use the Recovery Manager to restore the PC to the original factory condition by following the steps below.
1. Click Start and type Recovery in the Search field.
2. Select Recovery Manager, and when the wizard opens, click the Advanced options button.
3. Select System Recovery. The computer will restart.
4. When the Recovery Manager appears again, select Advanced options (if available); if not, click Next, then again select System Recovery.
5. When prompted to use the File backup wizard to back up your computer files, HP recommends that you select this option and backup the files now.
6. When prompted to use the Microsoft System Restore program, select No and click Next.
7. When prompted to use the System Recovery, select Yes and click Next.
8. The final task is to make the decision to start the recovery by clicking Next.
WARNING: This is a critical point. On this screen, when you click Next, the PC will immediately begin formatting the hard drive and destroy all data. The restore process cannot be stopped.
The recovery process will return your PC to the condition it was in when you created your Recovery Disks. You must reinstall any programs or hardware and software updates.
Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
If the PC cannot access Windows, use Recovery Manager to restore the hard drive by following the steps below.
1. Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
2. If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
Restore PC to original condition with the Recovery Disk
If the PC cannot access Windows, use the Recovery Disk to boot computer and restore the hard drive.
The Recovery Manager function on the Recovery Disk examines the condition of the hard drive and attempts to fix any system errors to allow the PC to start and run in Windows. If the disk area used by the HP Recovery Manager is corrupted, the Recovery Manager cannot repair the errors. The Recovery Manager will read the information from the Recovery Disk and restore the drive to its original condition.
Use the Recovery disk to restore the PC by following the steps below.
1. Open the disk drive door and turn the PC off.
2. Insert the first Recovery Disk in the disk drive and close the door.
3. Press the power button to turn on the PC.
4. Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
5. If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
6. Follow the prompts to insert any additional recovery disks in the disk drive.
Access the Microsoft Restore utility
The Recovery Manager can access the Microsoft Restore utility that allows you to return the PC hard drive to an earlier state in time. The first time you attempt to recover the system, the Recovery Manager prompts you to use the Microsoft Restore.
Use the Recovery Manager to access the Restore utility by following the steps below.
1. Click Start and type Recovery in the Search field.
2. Select Recovery Manager, and when the wizard opens, click the Advanced options button.
3. Select Microsoft System Recovery and click Next.
4. If there are no specified recovery points, the system prompts you to open System Protection and create a restore point, and Turn System Restore on.
5. If there are one or more Recovery points available, select a Date and Time when the PC was operating correctly, and click Next.
Allow the PC to restart to complete the Microsoft System Restore.
Install specific drivers or applications
You can install individual hardware and software drivers and additional applications one at a time using the HP Backup and Recovery Manager. Several applications are factory-installed on the computer. Consult the manufacturer's installation instructions for any third-party programs purchased separately.
Install an individual driver or application by following the steps below.
1. Click Start and type Recovery in the Search field.
2. Select Recovery Manager, and when the wizard opens, click the Advanced options button.
3. Select Software program re-installation or Hardware driver re-installation, and click Next, view the prompt and Next.
4. Select the desired program or driver from the list, and click Next.
Allow the PC to restart if necessary to complete the installation.
Check the condition of the computer
The Recovery Manager can access the Microsoft utilities to check the condition of the memory, and files on the hard drive. The utility automatically corrects errors before they cause serious problems. Perform a Computer Checkup by following the steps below.
1. Click Start and type Recovery in the Search field.
2. Select Recovery Manager, and when the wizard opens, click the Advanced options button.
3. Select Computer Checkup.
4. Select the desired type of checkup from the list, and click Next to begin.
o Microsoft Memory Test - PC will restart to perform the test.
o Check Disk for the Windows Partition - Runs CHKDSK on the primary partition.
o Check Disk for the WinRE Partition - Runs CHKDSK on the partition reserved for the Recovery Manager partition.
o Open a Command Prompt - Opens a Command Prompt window so you can run additional Windows utilities. Logon as the Administrator to run the utilities.
Removing the Recovery Partition
HP does not recommend the removal of the recovery partition from your hard drive.