I am having a problem when I try to view video from CNN and MSNBC on my computer.?

Question

all I get is their little player screen with a green background on both sites. I can hear the sound, but cannot get the picture to show. At other sites, such as ESPN, I have no problem.
I followed CNN suggestion for fixing this if it happens, but had no luck. Any suggestions?

Answer 1

If you're using Windows Media Player this article from Microsoft might help:

http://support.microsoft.com/kb/909554/en-us

If you're using a different player but a Windows operating system right click a blank portion of the desktop > properties > advanced button (lower right of dialog box.) Another dialog box with several tabs should open. Click the troubleshoot tab and try adjusting the hardware acceleration.

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