It is a Brother MFC-215C. It will print from my computer, fax quite happily and copy from the printer. However to scan it opens the Brother Control Centre2, which is not working - I cannot print/photocopy/scan etc from it. So effectively I cant scan, cos when you push the "scan" button on the printer, and then say "scan to email" or another option it opens Control Centre2. I rang the people who sold it to me and they told me to delete and reinstall the printer software, which I did - no change. I then took the machine into them, and after 2 weeks they returned it saying there was no problem at all with the machine.....help, what do I do?
2007-07-01 21:41:33 · 2 answers · asked by Amazing_Grace 1 in Computers & Internet ➔ Hardware ➔ Printers
I have a 210C and have had similar issues.
Apparently it is a problem with the drivers for the scanner. There is an uninstall utility that will completely uninstall the drivers. I had a similar issue and tried doing it through device mgr and it didn't work; apparently you have to use Brother's utility to get everything off. Here is the direct link
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000055/faq000255_005.html?reg=us&c=us&lang=en&prod=mfc210c_all&Cat=15
After that, make sure you reboot and then try to reinstall the drivers. It is best to check the website to make sure you get the latest version.
2007-07-01 23:51:13 · answer #1 · answered by cgflann 4 · 0⤊ 0⤋
Bring it back, show them the unit and watch every move they make.If they are successful in getting results, then maybe you were doing something wrong
2007-07-01 21:51:20 · answer #2 · answered by QuiteNewHere 7 · 0⤊ 0⤋