While my computer was in for service, geek squad made a data back-up of my computer and gave it to another customer. What should I do? What would you do if it happened to you?
2007-07-01 15:43:20 · 14 answers · asked by worldstiti 7 in Computers & Internet ➔ Other - Computers
hey guys thanks for answers. i know for sure cause guy who got my info called me to ask if i had his - and geek squad has admitted their mistake so yes i am sure. This is traumatic so please no smart sass at this time ok?
2007-07-02 07:26:36 · update #1
file a complaint with the ftc
2007-07-09 03:26:18 · answer #1 · answered by theweirdstuff 2 · 0⤊ 0⤋
Well first thing, and I am sure you have already figured this out, never use the Geek Squad again. Secondly, I am sure you have done this as well, but get together with the other person and exchange stuff. If you had any personal information, you should keep track of your credit and make sure nothing funny happens. Lastly, as others have said you need to contact a higher up in Best Buy and inform them, this is completely unacceptable negligence, and you should be compensated (at least you should be refunded for service). If they don't satisfy you with their response, you should then contact a lawyer.
2007-07-03 10:54:45 · answer #2 · answered by mysticman44 7 · 1⤊ 0⤋
if it were anywhere else i would say LAWSUIT
except that you will find they have covered their collective behinds so well they can do what they want with no repercussions at all . they could post your data on the web if they wanted to because you sign a waiver before they open it.
NEVER TRUST YOUR DATA TO ANYONE Get an external usb drive for any important or senitive work and have it on disk too. dont leave it on your computer without a separate password.your name and addres and anything in outlook is probably out there already anyway. but company files and such do not save to c drive
2007-07-06 23:38:48 · answer #3 · answered by Anonymous · 0⤊ 0⤋
they don't call them geeks for nothing. And Yes how do you know for a fact that the computer you were given was not your and your computer was given to some one else?? Well in any case, yes contact the stores HQ and speak to high ranking person their and make sure you can prove and back your story, I will guarantee you will get a newer computer in no time. Also call and file a complain through the BBB.
2007-07-01 15:59:41 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Killeen Texas Computer Nerds - Major Woops ! - Demand that they produce every work order in around the time frame in question and call every Customer that may have received your data. If they don't help you, report them to the BBB and your State Attorney General.
2007-07-07 08:57:47 · answer #5 · answered by thetopnerd 1 · 0⤊ 0⤋
Well in all honesty I'd call a lawyer. That is non-excusable negligence.
I would also call Best Buy HQ and get the Highest ranking officer I could get Senior VP or Above and tell them the issue.
2007-07-01 15:47:45 · answer #6 · answered by Tracy L 7 · 1⤊ 0⤋
relies upon on what geek you get. yet from what i've got seen out right here curiously that those adult adult males locate it lots much less complicated to reformat your rigidity than to actual sparkling it up. i might try down loading a reliable pgm like malwarebytes and taking a shot at it myself till now going to them. in case you do take it to them in simple terms be confident you have them agree prematurely that while they're finished you will nonetheless have all your pgms and drivers necessary and that all and sundry your equipment aspects will nonetheless be working. Too many human beings have come abode from those adult adult males in basic terms to locate that necessary drivers have been deleted and that they've lost function. If those adult adult males relatively comprehend what they're doing this shouldn't ensue.
2016-10-03 09:21:33 · answer #7 · answered by blasone 4 · 0⤊ 0⤋
If this information is sensitive or contains personal information, Passwords, credit card numbers I HIGHLY suggest doing at least two things.
ONE: Start changing passwords and canceling cards.
TWO: Contact a lawyer, this is a very clear case if you have proof
2007-07-01 15:55:51 · answer #8 · answered by DOUGLAS M 6 · 1⤊ 0⤋
If you have solid evidence call your local TV station, they usually have someone who would cover it & get the word out.
They (Best Buy) seem to have a history of FUBAR service.
http://consumerist.com/consumer/geek-squad/best-buy-sold-destroyed-hard-drive-at-flea-market-177732.php
I also remeber hearing one where they sold a laptop someone returned that had all their data on it still..
2007-07-01 15:53:14 · answer #9 · answered by castleon 5 · 0⤊ 0⤋
I would make a case against the company for infringement of privacy.
2007-07-09 13:19:31 · answer #10 · answered by mafubalah!! 5 · 0⤊ 0⤋
One how do you know for sure, sure as in sure. Two, best listen to the guys suggesting remedy below, well so much can be lost by this one exposure. But then you have to be totally, totally, totally sure and with hard evidence. Everybody will help you voluntarily. Thanks.
2007-07-02 06:09:36 · answer #11 · answered by Anonymous · 0⤊ 1⤋