We just got our phone bill and it was doubled because of 3 way calling.My 9 year old uses the phone alot,but I'm positive she doesn't know how to do a three way call.Also the calls are all about a minute apart,plus the bill says has our phone number on it like we were at home and calling our own phone number,doesn't make any sense,also we live an apartment and there have been a few times where I have picked up the phone to make a call and the lady that lives downstairs from us is on the phone and I can hear her.Could the charges possibly be coming from her phone?Lets say that the three way calls are coming from my daughters friend.Could we be charged for them?I'm confused.Does anyone know anything about this?We called the phone company but noone can help until monday?I figured someone on here would know.
2007-06-30 12:09:37 · 11 answers · asked by salgal 2 in Consumer Electronics ➔ Land Phones
OK, here is what you need to know. First of all, the lady downstairs.....you're both probably on cordless phones and you're simply picking up her phonecalls.....Your lines are NOT crossed, it's just one of those things that happen with cordless phones. You will sometimes be on the same frequency as someone else who lives near you (this happens a lot more often in apartments where people live in very close proximity to each other.)
That is all that is. You're just on the same frequency or channel. Just change your channel next time this happens OR use your corded phone to call out.
NOW, as for the three-way calling. What a lot of people found out when three-way calling became available to everyone (it used to only be available if you subscribed to is, like repeat dialing, etc.). Anyway, what happened when three-way calling was made available to everyone, people accidentally were making three-way calls and weren't intending to do it and didn't even KNOW they had done it. How this happens and what is happening, I am CERTAIN, with your daughter is this: When she hangs up from a call, she will probably just push the "switch hook" down quickly and dial another number BEFORE the first call has had time to disconnect. When you think about it, this is actually HOW you make a three-way call. You are on the phone with an active call, you press the switch hook down quickly and you get a dial tone and you dial the second number and when you are connected to the second caller, you press the switch hook down again and you're all three connected.
OK, while this is a great service, many people are not disconnecting the FIRST CALL because they're not allowing enough time for the first call to disconnect before they get that second dial tone. Of course, they don't KNOW that it's a SECOND dial tone, they just figure it's a regular dial tone that you get once you hang up and pick the receiver back up again to make another phonecall.
You should call the phone company on Monday to tell them that this is what has happened and they will be able to tell that your number has made three-way calls BUT they know that this is a problem and they will be able to see from your call records that this is what has happened. It takes no special knowledge to do this, because it happens accidentally ALL THE TIME. Just remember to tell your daughter that when she hangs up from her phone call to wait about 30 seconds to be safe and THEN pick up the receiver and make another call THEN. This 30 seconds should allow the first call to completely disconnect.
Hope this helps!!!
2007-07-04 12:04:06 · answer #1 · answered by Stella Meredith 4 · 1⤊ 0⤋
These extra charges probably came from the lady downstairs. If you picked your phone up and she was on it, that means she was using your telephone line. 3 way calling shouldn't cost extra unless the person using it calls out of county or state. You should contact the phone company about this issue and let them have a look at the telephone lines.
2007-06-30 12:19:14 · answer #2 · answered by jocef_2_0_06 2 · 0⤊ 1⤋
Sounds like either the lines are crossed OR the lady downstairs tapped into your phone and is using your line, illegally. I would have the phone co come down and check that out.
Also, don't underestimate the knowledge of a 9 yo or her friends. They could know how to do 3 way calling and have taught her.
2007-06-30 12:12:47 · answer #3 · answered by FaerieWhings 7 · 0⤊ 1⤋
Incoming 3 way calls should not be charged to you. Only to the party making the call.
If wires are crossed, then your neighbor could be the problem... Have the phone company come out and look at the lines...
2007-06-30 12:15:04 · answer #4 · answered by ♥♥The Queen Has Spoken♥♥ 7 · 0⤊ 1⤋
That is possible. Contact cutsomer service and have that feature taken off of your phone. If this continues to occur contact technical support with the problem. I'm sure they won't be able to help u with you and your neighbors lines crossing so you may need to switch phone providers. Good luck.......
2007-06-30 12:15:13 · answer #5 · answered by ? 2 · 0⤊ 1⤋
yes happens all the time. Tell the phone company
2007-06-30 12:11:58 · answer #6 · answered by Rhonda R 2 · 0⤊ 1⤋
2 pts
2007-06-30 12:11:05 · answer #7 · answered by Anonymous · 0⤊ 1⤋
It is amazing what us kids know these days!
If she is on the phone and her friend 3 ways, it wouldn't be charged to you.
For everything else, the phone company will have to answer or someone else on here.
Sorry. :/
2007-06-30 12:13:35 · answer #8 · answered by Shelbz 2 · 0⤊ 1⤋
i think its you 9 year old. My daughter been doing it since she was 7. It was a surprise to me to. She learned at school from her friends.
2007-06-30 12:12:48 · answer #9 · answered by Anonymous · 0⤊ 1⤋
yeah idk but i would definately contact the phone company monday because that happened on our bill before, where they got it charged wrong too.
2007-06-30 12:13:04 · answer #10 · answered by dcfc<3 5 · 0⤊ 1⤋