With reference to your telephone conversation on the 21 March with my colleague Jeremy Dundole, thank you for taking the time to raise your concerns regarding our continence products. All concerns are important to TENA and we welcome the opportunity to address the issues you have raised.
I am sorry to hear about the problems you have experienced recently with the TENA disposable pull-up range. TENA are the leading supplier of hygiene products for bladder weakness and faecal incontinence here in the UK, we find it deeply disturbing that your pad unexpectedly exploded while doing you shopping leaving you covered in faeces. We are sincerely sorry. We can only speculate on how unpleasant it must have been for you and the shoppers around you.
After a lengthy investigation we could not find any sufficient evidence to say our product was to fault. We can not take any responsibility.
We suggest you use a more absorbent undergarment as our adult disposable pull-up may be unsuitable for your chronic faecal incontinence. We recommend you try our TENA SLIP all-in-one nappy for added security. As a gesture of good will we will send you a packet of our TENA SLIPS as soon as possible.
Should your encounter any more problems with your incontinence pads exploding again please get in touch as soon as possible Mr Brown on the number above or email me at jenny-dribbles@hotmail.co.uk
Yours sincerely,
Jenny Dribbles, Customer Care Team
2007-06-29
15:49:10
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3 answers
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asked by
Anonymous
in
Society & Culture
➔ Etiquette
Oh, I'm a british subject so don't give me the American postel grap talk please.
2007-06-29
15:51:44 ·
update #1