Email for Prudential to find trhe status of an OLD policy?

Question

I have a letter asking about the status of my grandfather because there was a policy on him.
It's dated 1945. what to do?

Answer 1

The following link describes how to file a death claim at Prudential. There is no email. Here's the text.

How do I file a death claim?
A. In order to file a death claim on a Prudential Financial policy, contact your Prudential Financial professional or call our Customer Service Center Mon.-Fri., 8 a.m.-12 a.m. ET, or Sat., 8 a.m.-3 p.m., ET at 1-800-778-2255. Be ready to provide the insured's:
# Name
# Date of birth
# Date of death
# Policy number(s).
If you are not the policy beneficiary, you may be asked for the beneficiary's address. Upon completion of the call, the CSR will, if necessary, send a claims package along with a cover letter that documents any requirements necessary for processing the claim. Typically these requirements include a request for a certified copy of the insured's death certificate and a claim form completed by the beneficiary. The information requested in the requirements letter should be sent in the return envelope that is provided with the claim package.

Answer 2

I'm assuming you don't have the original policy papers. If your grandfather is alive, he will need to check on his own behalf, assuming he is the policyowner. You can be present to aide him. Call your local Prudential office or their national service hotline.

If he's deceased, you should call and inquire about the policy yourself. It may take several days for an answer as most insurers keep old policy paperwork on microfilm and it will take some digging on their part. If one is found that's active and has not been surrendered or paid out on claim, you'll file a death claim, which is usually a 1 or 2 page form that requires accompaniment by an official copy of the death certificate. The claim should be paid within 10 business days. You didn't mention if that letter you found included a face amount of insurance anywhere. The typical policy from that era had a face amount of anywhere from $100 to $500.

Answer 3

You CAN'T do this via email. You're going to have to call them with the policy number, and talk to them over the phone. Just give them the policy number, and ask for the status. Be prepared to fax over documentation showing your power of attorney or executor of the estate, before they'll answer you, as it's private information.

Answer 4

Big companies don't answer email. Call a local agent.
.