Is there a body responsible for monitoring insurance companies?

Question

We have a leak in our kitchen roof, which our insurance company (a major building society) were informed of in December 2006. After months of waiting, they sent someone down in May 07 to fix it. It's taken them a month to plaster the room and now it's leaking again!

Is there an agency responsible for checking consumers rights in such situations? We're at the end of our tethers, please help!

I'm in England.

I wish they would just give us the money! Their contractors are a nightmare!

Answer 1

Each state will have a Department of Insurance. Contact your individual state.

Answer 2

First of all contact your Landlord...which I assume you did. Find out the name of the insurance co writing the building you are in. Call your States Insurance commissioners office and file a complaint. Each insurance office has a complaint dept. In most cases you can locate your States Ins Com office on line. And you can file a complaint on line. The complaint must be responded by the Insurance company on a timely fashion.

If this is not to your satisfaction you can hire an attorney and then they will respond.

Given you have a relationship with your Building Society I would let them know that you intend to go over their heads.

Good Luck

Answer 3

All insurance companies in the UK selling general insurance are regulated by the Financial Services Authority. You may find the following link helpful
http://www.moneymadeclear.fsa.gov.uk/guides/are_you_covered.html
This tells you what to do and what your rights are.

I would suggest that you contact your insurers and register your complaint - make sure that they know that you are making a complaint and ask them to confirm their process - the FSA makes sure that they have one and standards to work to.

You must continue in the interim to keep your policy running and keep paying the payments, this will ensure that you have a valid policy.

If this isn't enough help then go to the CAB (citizens advice bureau) they will advise you much the same but at least you can talk to someone.

I also forgot to add, make sure that when you talk to someone, make a note of who, when and what was said., this will become evidence later.

Answer 4

I don't know the structure of English Insurance monitoring. However, I would encourage to you become more vocal, persistent and a studious note taker. You should be in contact with the company continually until the problem is resolved and demand to speak with supervisors. You should also make a detailed record of your conversations. I would also express my frustration at the lack of resolution in writing, and retain copies. If the problem is still not resolved in a reasonable time frame contact and attorney for options.

Answer 5

Alas , I live in the US and insurance companies do Not do maintenance . They only cover the expense and individuals must get a contractor to do actual repair work .
And here . . . state government agencies monitor both insurance co and contractors .
Where do you live that insurance does repairs ?
(just curious)

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