I need help on unistalling a program?

Question

It's this program that my little cousin downloading on my computer. I'm trying my best to delete this program on my computer because it's taking up 236 GB on my computer. When I try to uninstall it says "Could Not Open Install.log.file. I already went to add/remove programs but that's what came up. Can anybody help me uninstall this.

I already tried these things you people are telling me i explained that before. Please read the question and the details I added.

Answer 1

Uninstall it in safe mode.
Tap F8 when booting your computer to get to safe mode.

Then you should scan after virus, spyware etc.

Try a online antivirus scanner and a online anti-adware/malware/spyware scanner in safe mode with network to clean up your computer BEFORE you download anything.

Turn off system restore before you boot up in safe mode with network to clear your system restore points for viruses, spyware, adware etc.

To get in safe mode tap F8 when booting you computer.
Choose "Safe mode with network".
Go to Start – Run - type iexplore http://www.bitdefender.com/scan8/ie.html Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.
When that scan does not find anything you reboot again in safe mode with network.
Go to Start – Run – type iexplore http://www.ewido.net/en/ Enter(ok).
Do a full scan. If you find something, delete it, reboot and do the same again in safe mode with network.

**NOTE: Do NOT do anything else with your computer when scanning. This because you can start virus/adware/spyware/malware manually.

When no one of these scanners are showing anything you can reboot back to normal mode.
Turn on system restore.
------------------
You need to get one antivirus program, one firewall and some spyware/adware/malware removers if you don't have it.
I use Norton Internet Security on my desktop running XP Home SP2 with Firefox.
On my laptop i have Ubuntu 7.04. No security needed in Linux, but i have antivirus and firewall.

Here are some free programs.
BitDefender Anti-Virus Free.
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
Avast Anti-Virus Free.
http://www.avast.com/eng/avast_4_home.html
AVG Anti-Virus Free.
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Avast Virus Cleaner - free virus removal tool.
http://www.avast.com/eng/avast-virus-cleaner.html

Firewall Protection.
ZoneAlarm Firewall Free.
http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp?dc=34std&ctry=&lang=nb&lid=trial_zaFamily
Easy-to-use firewall blocks hackers and other unknown threats.
* Systematically identifies hackers and blocks access attempts.
Automatically makes your computer invisible to anyone on the Internet.
Use ZoneAlarm if you normally use Windows Firewall.
Disable Windows Firewall after downloading ZoneAlarm if it's not done automatically.

Ad-Aware 2007 Free.
http://www.lavasoftusa.com/products/ad_aware_free.php
Ad-Aware 2007 Free remains the most popular anti-spyware product for computer users around the world, with nearly one million downloads every week. Our free anti-spyware version provides you with advanced protection against spyware that secretly attaches and takes control of your computer, resulting in aggressive advertising pop-ups, sluggish computer activity, even identity theft through stolen bank details, passwords, and credit card account numbers. If you want real-time scanning capabilities, consider upgrading to Ad-Aware 2007 Plus for real-time protection against spyware, all the time.

SUPERAntiSpyware Free.
http://www.superantispyware.com/

AVG Anti-spyware Free.
http://free.grisoft.com/doc/20/lng/us/tpl/v5

Spybot-S&D Free.
http://www.safer-networking.org/en/mirrors/index.html
Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.

AVG Anti-Rootkit Free.
http://free.grisoft.com/doc/39798/lng/us/tpl/v5
AVG Anti-Rootkit is a powerful tool with state-of-the-art technology for detection and removal of rootkits. rootkits are used to hide the presence of a malicious object like Trojans or keyloggers on your computer. If a threat uses rootkit technology to hide itself it is very hard to find the malware on your PC. AVG Anti-Rootkit gives you the power to find and delete the rootkit and to uncover the threat the rootkit is hiding.

CCleaner free.
CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast and contains NO spyware or adware.
http://www.ccleaner.com/

ClearAllHistory - clears browser history, cache, cookies, clipboard and remove other computer activity tracks.
http://www.clearallhistory.com/delete-passwords.html

**NOTE: Only have one antivirus program and one firewall installed on your computer.
Anti-adware/malware/spyware are ok to have more of.

Also scan with online scanners sometimes.
http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=00&pkj=VOONYHGBYNCJEIMXQKC&bhcp=1
http://www.bitdefender.com/scan8/ie.html
http://www.ewido.net/en/onlinescan/
http://www.kaspersky.com/virusscanner
http://support.f-secure.com/enu/home/ols.shtml

Also run Windows Updata http://windowsupdate.microsoft.com/

Hope this was helpful.
Good luck.
JTB - Security adviser from Norway.

Answer 2

Without the program name, it is hard to tell what the software removal rules are. I suggest you download HiJackThis from www.download.com and remove ONLY the softeware info that you know to be the one you want to remove. Another option, is download it again (hoping it will rewrite the software into the computer) then go directly to the add/remove programs and uninstall.

Another answer is to type "remove [software name goes here] from computer in yahoo or google. I am sure you are not the first to have this problem. What happened is someone tried to remove this program by deleting its info from the "start" menu and did not Uninstall and rather got rid of key components that would allow it to fully be removed. Good luck.

Answer 3

If you have windows xp or above use the system restore to bring the unit back to where it was before the program was put on. then you can safely delete the directory. It sounds like someone tried deleting without going through add or remove programs. The other thing you can do is to reinstall the program and the remove it correctly. This will save you the trouble of manually removing the program.

Answer 4

You may have to reinstall it to get it to uninstall. Or maybe there's an uninstall option in it's folder on the Start menu. Sometimes those work better than the Add/Remove programs route for some reason.

Answer 5

Not easy ... This is a manual uninstall. U will need the microsoft powertops and the tweakUI application to go into your OS reqistry and manually remove the "Hooks" for the application. Once that is done then you need to go to the Program Files area; locate the folder, remove all the applications files and folders.

Answer 6

When that happens, reinstalling the program will fix the install log, then you can uninstall it. Are you sure 236 GB, or is it 236 MB (more likely).

Answer 7

try going to program files. If you go to my computer and then click on C: drive then program files will be one of the folders there. When you click on program files, your computer might say someting about hiding the files because they keep your computer running, so if that happens, then just click show contents. Try to find the folder with the name of the program in program files. Delete this folder and it will clear most of the data from the software if not all.

Answer 8

You'll have to "uninstall" it manually. You can do this by going into My Computer > C:/ > Program Files, finding the folder that the program is in, and deleting everything in that folder. It may take awhile, but it's your only choice left.

Answer 9

Try to REInstal the program and then you can try to UNinstal the program! That should do it.

IF not some games come with an UNinstal link on the CD

I may be of better help if you tell me the name of the game, and what operating system you are using. I may becontaced using my Q&A Page. Use the Email me button ^_^


Best Of Luck,
Adam D.

Answer 10

I've developed several android applications from scratch with databases and other large files. Uninstalling the application using the android os generally deletes all files associated with the application. These files are bundled into the application which contains its own file structure. All of this is deleted on a full uninstall.

Answer 11

You could try right clicking on the program and deleting it or dragging it to the recycle and deleting it that way.