Help!! Sprint is trying to take my money!!?

Question

Okay so Sprint put all these optional shyt like vision pack service and etc i didnt even ask for and I got charged like $200 a month and i told them i never wanted them but they said stuff like someone else must have gotten into ur account and changed ur plan and we're sorry but there is nothing we can do about it. I got so mad and this shyt kept happening so I decided to terminate the contract with $200 fee. you know what they are telling me now? okay so when I signed my contract, I had to pay $125 as a deposit bcuz im not a us citizen but they said ill get it back as the contract ends so I paid. However, they are saying i cannot get the deposit back because im terminating my contract.. are they serious? i mean u pay deposit bcuz u dont have credit in the us but u get it back in the end no matter what the situation is, right? i even agreed to pay the $200 termination fee without any compain.

Answer 1

Its a shame

They will charge the cancellation fee of $200 + taxes in the next invoice and in the same will be the refund of $125 for the deposit, so you will be paying the difference.

The deposit is not returned by check or cash-back.

They will take it as a payment and you will only need pay the difference.

Answer 2

Read your contract - generally if you break the terms of the contract then you forfeit your deposit. So by terminating early you have broken your contract - and therefore may not be entitled to the deposit back.
Had you completed the contract you would have gotten the money back.

Read the contract you agreed to - which you should have done before comitting to it, but that's another issue.

Answer 3

Yes, they can do that. I am a Sprint Customer, and so I know that it IS in your contract. You agreed to let them keep it. As for the $200 a month, well it depends. If you did not alert them the FIRST TIME it happened, and did not force them to correct the problem at that time, then you are stuck with the charges. Otherwise, it is their problem.