I have an extremely rude client. She is an Administrative Manager and she always feels like she has to call our office to nit-pick and start a fight. She is the most non-sensical woman I have ever dealt with. Everyone hates her and she just makes everyone around her angry.
My other problem is my boss encourages me to bite my tongue and not say a word. I'm sorry, but how much is a person supposed to take? There were times were she was completely out of line and I always have to eat crow. The worse part is that she will purposely ask for me and my boss because she knows we will bow down to her, whereas the office manager will always put her in her place.
I want to make a point and let this woman know she cannot treat people this way. The tone of voice she uses sounds so degrading and she talks to us like we are little children. So disrespectful. How do I send her a message that we aren't a glutton for punishment without being too rude?
2007-06-20 16:50:34 · 9 answers · asked by yayaquack 4 in Society & Culture ➔ Etiquette
She is just trying to make you act badly, so that she can please herself. She only does this because she can. I would give her a moment of silence, then answer her questions in a sweet and friendly manner. This will really make her mad, because she wants everyone to react to her meanness. She is really mad at herself, so don't stoop to her level. The more uncomfortable she can make you the more enjoyment she receives. Good Luck. I know what you are going Thu.
2007-06-20 17:07:02 · answer #1 · answered by cat walk 2 · 2⤊ 0⤋
The old saying that the customer is right is there for a reason, so you won't lose your cool and be honest. I strongly recommend the next time she is rude on the phone, say one moment and put her on hold. Count to ten and go back. Give her a chance and if she is still rude, say again one moment. After the third time, say I am sorry but I am swamped as you can see. Would you like to talk to XXX or can you call back? Get her answer and then hang up.
If she complains to your boss you can say I to put her on hold and then offered her to option to talk to someone else. If the boss says don't do that, then don't and realize people are just rude and selfish and you cannot change them.
LOL You can always stick you tongue out at the phone. That does help!
2007-06-20 16:56:14 · answer #2 · answered by banananose_89117 7 · 0⤊ 0⤋
Try throwing her off--ignore any rude or degrading comments she throws at you, and show her how competent you can be! If it gets too far off track, simply say, "Excuse me, but I believe you called for a reason?"
Or if it's truly unbearable, say, "Let me transfer you to the office manager--please hold"...
Inform you boss calmly and clearly on the situation. Explain without raising your voice why you DO NOT LIKE THIS WOMAN IN THE VERY LEAST BUT DON'T PUT IT IN CAPITALS LIKE I'M DOING. Be rational, and surely he'll come around!!!
I sincerely hope this helps, and you get out of this awkward situation!
2007-06-20 16:59:07 · answer #3 · answered by Katsby 2 · 0⤊ 0⤋
Ugh, welcome to client service. As hard as it is, I recommend learning to take all emotion out of your exchanges and treat her with the utmost courtesy, but in an all-business way. If she is ranting at you, a good response is "I'm sorry you feel this way. Let's discuss how we can solve the problem?" or "Gosh, let's talk about how to make this better." Encourage her to focus on the solution, and maybe she will realize that she's especially negative. Sometimes people just need to vent their anger and just want to know you care.
Or maybe she's just a horrible human being. A coping strategy for that is to keep a comedic "journal" (blog, email a non-work friend) and see it all as great fodder for your column. Anonymously of course.
2007-06-20 17:01:01 · answer #4 · answered by Heather S 2 · 1⤊ 0⤋
go the the office manager and ask for tips on how to deal with her-rude-ness. If it's at all possible, ask the manager if s/he has time to sit in on one of these sessions. Maybe then her attitude will change when the manager starts to have your back. good luck!
If none of that works... go for kindness, but don't degrade yourself in the process.
2007-06-20 17:00:51 · answer #5 · answered by espamn 2 · 0⤊ 0⤋
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2016-09-28 05:13:50 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Compliment her as often as possible. Tell her that she is right. Thank her for her opinions.
I have found that it is very hard for people to be rude to someone who is over nice to them because it makes them feel like a jackass.
Good Luck.
2007-06-20 19:08:56 · answer #7 · answered by beckini 6 · 2⤊ 0⤋
Don't go down to her level. Be extra nice to her and that will piss her off more than you letting her know she's getting to you.
2007-06-20 18:34:43 · answer #8 · answered by Anonymous · 1⤊ 0⤋
i had that problem before.. do what my mother used to say.."smother with kindness".
2007-06-20 16:54:33 · answer #9 · answered by Anonymous · 1⤊ 0⤋