my mom gave me a call about a computer at her office. She told me the story that she had made an envelope but didn't save it, and now, hours later, whenever she tries to open a document it pops up with a message saying "do you want to revert to the saved file" and whether she clicks yes or no, she is presented with a a blank screen
help?!
2007-06-19 09:26:14 · 3 answers · asked by sessy629 1 in Computers & Internet ➔ Software
Sounds like the Normal.dot file got corrupted. This is the blank word doc template that Word uses when it starts. I believe that you can search for it, then rename it (old~Normal.dot) and Word will auto generate a new one when you start it next time. Everything should work then. Be sure to be out of word and outlook when you try to rename the doc. I would recommend that you restart the machine first and then do the rename b4 starting any other programs.
2007-06-19 09:50:12 · answer #1 · answered by Jeremie I 4 · 0⤊ 0⤋
Uninstall and reinstall word. That happened to me once. It should work normally after reinstalling. If it doesn't, i guess you should go to microsoft for help.
2007-06-19 16:31:18 · answer #2 · answered by Somedude 3 · 0⤊ 0⤋
close the "blank" document; itll ask you to save, and hit no.
2007-06-19 16:30:01 · answer #3 · answered by arus.geo 7 · 0⤊ 0⤋