2007-06-14 22:23:14 · 6 answers · asked by wilbur_80s 1 in Business & Finance ➔ Insurance
The customer thinks they are right, where in fact the statement makes more trouble and misunderstandings than good. Working in Retail & Hospitality people always think that because they are the customer they can get their own way. While working in a shoe shop people try and return shoes after they have warn them for a year everyday and then demand a new pair for free. They say that they are the customer and that they are in the right, where in fact they are dodgy and just want something for free because they did not look after their purchase.
2007-06-14 22:31:03 · answer #1 · answered by Lady Trey 3 · 1⤊ 0⤋
I think that is a stupid saying. I can't walk into a Porsche dealer and demand a new car for $100. I can't go into a Mexican restaurant and demand they make me sushi. I can't demand that the cable company allow me to violate movie copywrites.
Insurance has established contracts which provide for specific coverages because these are rateable risks. The state regulates the amounts charged to help ensure financial stability of the insurance companies. Insurance companies make claims decisions based on experience on how best to settle a claim. A customer doesn't have understanding of any of these matters.
2007-06-15 09:49:56 · answer #2 · answered by Phil 5 · 1⤊ 0⤋
It's easy. In my business, the customer is ALWAYS right, even if he/she is dead wrong. My translation of that is "agree that the customer is right and has a valid point", but that doesn't mean that I give the customer what he/she wants. I never tell the customer that they are wrong. I just inform them that I cannot give them what they are demanding, and why I can't give it to them.
2007-06-15 10:55:46 · answer #3 · answered by acermill 7 · 0⤊ 2⤋
the only reason a customer is always right is cuz the businessman can still get their business as long as they agree with them. i dont have anything to say to it...i think buyers just do what works for them
2007-06-15 05:28:39 · answer #4 · answered by one&only<3 4 · 0⤊ 0⤋
It doesn't work in insurance. The first guy I ever worked for, had it right: The effective insurance person has to know how to tell a person to go to "heck" in such a way that they thank you for it afterwards.
2007-06-15 08:53:56 · answer #5 · answered by Anonymous 7 · 0⤊ 0⤋
I can say that its usually not true... Sadly, consumerism ain't what it used to be...
2007-06-15 22:26:07 · answer #6 · answered by Custo 4 · 0⤊ 0⤋