I get so tired of repeating myself over and over again , What happened to the live , Verizon customer support ,that answers your calls ..I guess they like saving money?
2007-06-14 08:52:02 · 5 answers · asked by ? 1 in Consumer Electronics ➔ Land Phones
You mean an automated call attendant? Yea, I hate those too.
They have them to route your call to the most appropriate call center. For my company, depending on which button you push you end with a call center in India or Canada. If you get the wrong call center, they just put you back in the queue - it sucks.
2007-06-14 08:57:11 · answer #1 · answered by I Like Stories 7 · 0⤊ 0⤋
It is really smart but the thing they don't understand how most people talk....for the verizon you also have to talk like the computer. Example:How you would say it;" can i put a $100.00 in?"What way the computer understands:"C-a-n I P-u-t a h-u-n-d-r-e-d I-n?(yes you have to speak very VERY slow and have no accent whatsoever
2007-06-14 08:59:27 · answer #2 · answered by Anonymous · 0⤊ 0⤋
i personallay like them.. they are usuallay better then the press 1 for this or 2 for that... you can always say "operator" or "representitive" sometimes the push button prompts still work (normallay 1 for yes 2 for no)
i hate the press 1 for this 2 for that .. etc.. with the voice prompts it seems more streamlined in getting the right person on the phone..
2007-06-14 11:44:56 · answer #3 · answered by joe r 7 · 0⤊ 0⤋
I hate Verizon anyways!
2007-06-14 08:55:11 · answer #4 · answered by freakystarchic 2 · 0⤊ 0⤋
What I do is this...
Voice - How can I help you today?
Me - mumble mumble mumble
Voice - I'm sorry. I didn't get that. Please try again.
Me - blopperflingle booglebunder
Voice - I'm sorry. I didn't get that. Please try again.
Me - gleeglefilkle nooglerbranit meka meka
Voice - I'm sorry. I didn't get that. Please hold for the next available agent.
It may take 5 times but it will work eventually.
weeder
2007-06-14 09:05:50 · answer #5 · answered by weeder 6 · 0⤊ 0⤋