Could you please help me figure this out.?

Question

My pc HP used to work perfectly fine, i have anti virus and i have my pop-up block turn on, but since this last two months my computer is always getting pop up and some weird webiste comes up everytime i open the internet.

i would appeciate it if you could help me. and walk me step by step to get rid of it.

Anothing thing my desktop icon my friend did something with it because the letters in my icons are all with highlight and i don't like it and i want it back to normal and my friend who did it doesn't know how to put it back they way it was.

Answer 1

Run both of these on-line scans. Both are free and excellent at detecting and removing malware free of charge. There is no need to un-install your current protections before using these.

1. Scan for virus, worms, dialers, etc. and remove (free online scan, no downloaded program) with BitDefender's Online Scanner
http://www.bitdefender.com/

2. Scan for trojans, adware, and spyware and remove (free online scan, no downloaded program) with Ewido Online Scanner ( now known as AVG Anti-Spyware). This is NOT the same as AVG Anti-Virus.
http://www.ewido.net/en/

These scans will take quite a bit of time. The time is necessary to clean-up an infected computer.

Good luck.

Answer 2

ok for the website: you have to figure out what program the site is coming from it is hard to explain, but the site is coming from one of the programs on your taskbar at the bottom. you have to look around in the different program's options to turn off the website pop up this can be found by right clicking some of the icons

(Its hard to explain im sorry)

but, getting rid of the highlighted icons is ez ill break it down step by step

1. go to the control panel (in the start menu)
2. open the icon called "system"
3. there is a tab at the top called visual click that
4. click "custom"
5. then check the box that says "use drop shadows for icon labels on the desktop" it should be the second to last box.
6 thats it! (note the more boxes that r checked the slower your computer will start up)

Answer 3

You have Spyware. Spyware is different than viruses and mainly targets your browser namely I.E. To complement your anti-virus, check out http://www.paretologic.com/xoftspy/se/newlp/xray/?uid=i1vbe

You may also want to install a better browser. I'd recommend Firefox.

Answer 4

you need to do a disk clean up, to get rid of all your internet history and cookies, next you need to download firefox web browser and stop using internet explorer

fire fox is the safest, fastest, securest web browser there is you can set it up to delete all your private data, history, and cookies when you log off the web

To get rid of your cookies open up IE click on tools click on internet options, click on delete cookies, click on delete files,(temporary internet files) click on clear history,

then stop using IE and use Firefox browser
download firefox from the web link below