Does anyone have experience dealing with Bank of America and the issue of unauthorized ATM withdrawal fraud?

Question

I looked at my Bank Statement this morning around 1am and noticed an ATM withdrawal of $502 ($500 + 2 ATM FEE) from NY ( I live in CA). I tried calling their Customer Care department but the office was closed and didn't open until 7am. So I set my alarm to wake up at 7am and when I did, I called and realized my account again was used in NY with another ATM withdrawal of $502.

-Does anyone have any experience with BOA customer service in regards to this matter?
-How willing are they with refunding my money?
-How long does the process take?

Please help.

Thanks

UPDATED: Look what I came across:

http://www.nbcsandiego.com/slideshow/news/13489724/detail.html

http://www.nbcsandiego.com/news/13490206/detail.html?dl=headlineclick

UPDATED: Look what I came across on local new's website:

http://www.nbcsandiego.com/slideshow/news/13489724/detail.html

http://www.nbcsandiego.com/news/13490206/detail.html?dl=headlineclick

Answer 1

Lost or stolen ATM card or Check Card
Report your lost or stolen ATM card or Check Card immediately.
In California, call 1.800.622.8731
In Idaho and Washington, call 1.800.442.6680
For all other states, call 1.800.432.1000
In addition, if your card is lost or stolen, our Total Security Protection Zero Liability guarantee reimburses you for any unauthorized card transactions up to the amount of the loss, when reported within 60 days from statement date.

Answer 2

I am not familiar with BOA policy, but you need to go to a branch and file an EFT claim/ ACH dispute of fraud. The bank will have you fill out the neccessary paperwork and they will give you what is called provisional credit (which is when the bank gives you your money back while they investigate the fraudulent withdrawals, they have 10 days to do this in order to be in compliance) They will notify you when they are done with their investigation. The investigation by law they can take up to 45 days to finish, although from experience it has never taken this long for me to investigate for a customer

In the meantime cancel your ATM/debit card and possibly close your account. If you talk to the customer service over the phone you may need to go in anyway.


FYI The process may be different from bank to bank but it should not be far off of what I just explained

Hope this helps