Help I've got to come up with some outside the box to develop this client?

Question

You have been given an account to by your supervisor to contact and develop - this will be your first call to Adam Throup who is listed as the IT manager. There has be nothing spent in 8 months and prior to that it was minimal.

The company is called Franks Greeting cards; they manufacture greeting cards and sell them through their own outlets and other card retailers.

They have just purchased a smaller greeting card manufacture and this will add further brands to their product range and hence expansion in the next quarter.

Other depts we arer aware of are Sales, Marketing and Training.

There is a wide range of information that you can get from the call you need to maximise every opportunity you can get during the call.

How would you go about getting this client back? What questions would you ask regarding the new business link? What info would you need that might not be in the brief

Answer 1

True this is something you should probably do on your own, but here goes.

Be open minded ask aabout the business and how it going to affect there current production.

Find out the number of departments and staff.

find out why they haven shopped with you in that time , do they have an IT rep, do they buy on price or quality

Offer a specialist service if your company allows it 1 on 1

hope it helps and good luck

Answer 2

Is this a homework assignment or are you asking someone to do your job?
Either way, you need to tie your own rope!