I bought 2 puzzle's by the same company and they were in the same collection of puzzles. And both puzzles were missing a piece. Brand new. I just open them up and put them on the table. I plan on calling the company up on monday...but will they give me a new puzzle or what? I'm just curious. I just bought the 3rd of the 3 in the series and i'm thinking "well maybe third ones the charm" but i'm afraid it's gonna be missing a piece too.
2007-06-09 14:55:15 · 11 answers · asked by ♥Brown Eyed Girl ♥ 5 in Society & Culture ➔ Etiquette
I had other family members look around the basement (thats where i put them together) to see if they could find the pieces....maybe i knocked them off or something...but no luck. And i was the only one to put them together
2007-06-09 15:03:26 · update #1
Heck yes, call. This happened to me about a year ago w/a Milton Bradley "Dora" puzzle. They did not make this particular style anymore, so they sent me a "Pooh" one which was more expensive. Or, they will reimburse you. And if they do not take action, continue to call. Record names, facts, and what time you talked to certain people. Lastly, you can write the complaint dept. if you are not getting anywhere. The written word just has a certain impact. The above info will work w/any kind of company- I once had to "harass" my health care provider b/c they would not reimburse me for a childbirth class that I had taken. Just remember, though- be polite! It is possible to be forceful yet sweet at the same time.
2007-06-09 15:26:33 · answer #1 · answered by fran/amy 2 · 4⤊ 0⤋
I would call the company and politely explain to them that you would appreciate a new puzzle of the same pictures sent out and that they may need to check into their quality inspectors since there have been 2 now with the same problem. It's not rude or wrong, think about how many puzzles may have gone out like that and often the company's never know if someone doesn't tell them.
2007-06-10 00:21:30 · answer #2 · answered by Rae 4 · 0⤊ 0⤋
I'm sure the company would want to know about the missing pieces because if all 3 of yours are missing pieces, probably other people's puzzles are missing pieces too!
Remember, you catch more flies with honey than with vinegar.....politely and objectively tell them about the missing pieces without making accusations or getting irate. Make sure to tell them that you and several members of your family looked around the area where you were putting the puzzles together just in case you dropped a piece but no one found an orphan puzzle piece so you are very sure the oopsie-doodle was on their end.
Would a new puzzle make you happy? Or would you rather they give you a gift certificate, store credit or some other peace-offering? If they do not offer SOMETHING to compensate you for your inconvenience, tell them how you think they could most appropriatley make this situation "right" for you. They may not want or be able to do what you think they ought to so be prepared to bargain with them or ask to speak to a supervisor or manager. Just remain calm, polite and even upbeat if you are able. Customer service reps are used to getting screamed at and threatened, they are not used to a cheerful polite person who refuses to go away until her puzzles are made whole!
Most businesses will appreciate the feedback and will happily do whatever it takes to make you feel taken care of because they want you to buy your puzzles from them. They don't want to make you angry enough to go buy your puzzles from some other puzzle peddler. However, some business owners are 'tards and may try to give you the run around. You may have to get assertive with them. "Assertive" does not mean "rude." Remain polite but pin them down. If the person on the other end of the phone says they will have to call you back, be sure to get their name and employee ID number and ask them when you may expect a call back from them. "Sometime tomorrow" or "early next week" are not acceptable answers. If they say "sometime tomorrow" ask if you can expect them to call you before lunch or before the end of the business day, find out when lunch and the end of the day is for them and let them know you will be calling them back promptly if you do not hear from them in the allotted amount of time. Before ending the call, reconfirm the information they have given you: "...ok, and your name is _____, right? And your customer service number is 105, correct? So I can expect to hear from you by 3pm tomorrow, right?" Most people just call up and gripe and then wait a month before calling back and griping again. If you let the person on the other end of the phone know that you want RESULTS and that you WILL remember who you spoke with as well as the day and the time you spoke with them and what was said, they will usually work a little harder and faster to make you happy than they would otherwise.
Good luck from another puzzle enthusiast who has spent a lot of time working in customer service. (And loves it!)
2007-06-09 22:44:34 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Of course you can call the company and complain. You could bring in the puzzle and ask for a replacement too.
2007-06-09 21:58:36 · answer #4 · answered by Julia 1 · 1⤊ 0⤋
Yeah, off course call them and say what happened. Looks like you have more of a puzzle on your hands now than what you bargained for!
2007-06-09 22:23:04 · answer #5 · answered by kirrii 3 · 4⤊ 0⤋
You should call the company and check with them.
2007-06-10 09:12:06 · answer #6 · answered by Hardrock 6 · 0⤊ 0⤋
yes you have the right to call write or email the company
2007-06-09 22:47:21 · answer #7 · answered by Anonymous · 2⤊ 0⤋
You could try...they might send you a new puzzle, or they might not do anything.
2007-06-09 22:11:36 · answer #8 · answered by Richard H 7 · 3⤊ 0⤋
can't hurt to call, they'll proberbly replace them, but are you sure that you didn't lose the piece or that someone isn't hiding them as a joke
2007-06-09 22:01:07 · answer #9 · answered by xjoizey 7 · 3⤊ 0⤋
i sure would call
2007-06-09 21:58:32 · answer #10 · answered by Anonymous · 1⤊ 0⤋