I want to apply for a job, but i have to answer these questions first... plzzzz help u ?

Question

pla help u to answers theese questions i want to aply for a customer service in our telecommunications company ....

1-Do you believe in the saying “customer is always right”? explain

2-Describe the most challenging situation you faced with one of your subordinates/colleague and how was it resolved?

3-Tell me about a time where you were challenged with a major obstacle? How did you overcome it?

plz can any one answer these questions for meee

Answer 1

1) They may not always be right BUT I will do whatever it takes to make them comfortable and take care of the situation in a professional and tactful manner that will be beneficial to the client and the company.

2) He was chemically dependent kept coming to work late and smelling of alcohol we are were friends and told him that by him coming to work drunk it was putting not only himself but others around him in danger...I told him he left me no choice but to inform the foreman and try to refer him to get some help. He felt I and everyone else was against him and he quit. To this day he is still an alcoholic and unemployed.

3) I was challenged with a major obstacle because I was in the heat of the moment and wanted to force it my way to resolve the issue. Once I stepped back from the situation and got a clear unfrustrated look at the situation I found that I could calmly and efficiently step back into the situation and overcome the challenge with ease.

I hope this helps the best I could come up with....Good luck on your upcoming prospect.

Answer 2

No one can or should answer these questions for you, just like they shouldn't do your work for you. These questions are asking about your personal beliefs and experiences... and nobody knows more about that than you!

But we CAN help you understand the questions better:
1) What do you personally believe? Are there certain times when the customer is NOT right? How would you handle a situation when the customer is wrong, but you want to keep them happy?

2) Think about a time a coworker really upset you or there was a lot of fighting/drama about an issue at work. How did you handle it - try to show how did something that was mature, proactive, and responsible.

3) Think about a time when you were just completely overwhelmed by a problem (a big school project, a major family problem, etc). What action did you take to solve it or make things better?

Answer 3

I would say the customer is not always right, but that the job is not about making sure the customer is 'right', the important thing is to make sure the customer is happy. It doesn't matter if they are right or wrong, only that they are satisfied with the product/service they have received...This is a better answer than 'yes' because of course any manager who will be interviewing is more than aware that most customers don't know what the hell they want, but you still have to make them happy regardless.

As for the following two questions no one can really answer them for you because they want a personal experience, just try to use an anecdote that shows your problem solving skills and how previous employers valued your input or experience.

Answer 4

What they are looking for is what your attitude is in different situations.
1. Yes this downplays the anger of the customer until you can convince them they are or could be mistaken
2. How or what you do to resolve conflict in the job. Answer discussing with person what the problem is or perceived as
3. When you have had problems or obstacles how did you deal with them? I looked for the root of the problem, worked hard, asked advice, and just plain would not give up until I could resolve and overcome it

Answer 5

I work in customer service for 11 years now and the customer is NOT always right (but don't let them know that). Yes, you will try to accomodate them, but you still have a for-profit company who is looking at the bottom line. They want happy customers with the least dollars. Also, unless that customer works for a telecommunications company themselves, they may not know that what they are asking for is possible.

Answer 6

1. In customer service, no matter what, the customer is always right. You want them to come back, and bring you more cusomers. No matter how mad they get, you must fight the urge to tell them off, and come up with creative ways to tell them how you can solve the problem and get them calm. Believe it or not they will appreciate you for not fighting with them and most likely apologize for fighting with you.

2. Writing them up for violating policies and procedures. I had to let them know I could lose my job if I didn't follow the same rules I had to enforce. Or let them get away with breaking rules when everybody was watching.

3. A staff member was spreading false truths about me. I kept calm, told my side truthfully and let the chips fall where they were suppose to.

Answer 7

It would be best for you to answer these yourself. I'll give you a tip about those last 2 questions, though. Those are called "behavior-based" questions. The company wants to see how you handled a particular situation in the past in order to predict how you will react in the future. You need to think of three things in your answer: describe the Situation, tell about your Behavior in reaction to the situation, and describe the Outcome (SBO, for short). Good luck!

Answer 8

honey, just remember that the customer is ALWAYS right. We can't answer these questions for you or when you start your job they'll realize that your a faker. Take some time and answer them how you think they should be answered and if you dont get the job then it means you weren't the right person for the job!

Answer 9

But if you have never been in the situation yourself that would be lying and grounds for you to not get the job.

Answer 10

I think they want to hire you, and not someone else on this site. Answer them with you own ideas and thoughts, not a strangers.