My car was put into the shop two weeks ago.. first day they told me it needed new spark wires and would order parts and it would be ready the next day.. the next day they tell me I might need a new engine and that they needed to contact the dealership about something.. I called yesterday and he said they were waiting on the dealership for something and then they would let me know.. it's two weeks now. I still haven't got a clear answer on what is wrong with the car.
Is there anyway I can say nevermind and get it towed somewhere else? Or what do I do?
2007-06-05 09:10:52 · 7 answers · asked by andrew a 1 in Cars & Transportation ➔ Maintenance & Repairs
I meant I took the car to a dealership.. they were waiting on hearing back from CHRYSLER.. what the heck is taking so long to hear back from Chrysler?
2007-06-05 09:12:13 · update #1
So I asked the guy.. how come one lady told me it was the "spark plug wires" and he says.. "No, I don't know why she was telling you that.."
2007-06-05 09:16:11 · update #2
some times we get in a car that drives us nuts we will never tell you but we are greatfull to have thease cars leave so pick it up and give it to some other sucker umm mechanic some times 2 heads are better thain 1
i just saw your other questions get a loaner car from them and let them keep it as long as they need to
as youre trying to get warranty service
2007-06-06 02:54:28 · answer #1 · answered by mobile auto repair (mr fix it) 7 · 0⤊ 0⤋
They really don't have a clue what's happening.
Spark plug wires are always in stock and take about 5 minutes to install. So an entire day....Mmmm.
Now they're giving up and calling Chrysler, they have no idea.
2007-06-05 16:17:38 · answer #2 · answered by Shockey Monkey 5 · 0⤊ 0⤋
go down to the dealership, in the a.m. when they open. ask to see the service manager. be polite. nice professional. the softer u speak the more respect u will get. ask for the whole story. and ask who he needs to call. if he doesn't have a good answer, have the local news station handy by phone..establish a contact b4 u go... I writing this as i think,sorry. and sit in his office and ask the news crew to meet u at the dealership. make it headline news at 6 pm that day..and see what happens..
2007-06-05 16:19:02 · answer #3 · answered by road runner 1 · 0⤊ 0⤋
Every day, keep phoning them and asking. Ask for the Service Manager and ask him about Chrysler Customer Service number and then, try contacting Chrysler yourself. (I believe they have an 800 number hotline for Customer Service problems and questions).
2007-06-05 16:18:32 · answer #4 · answered by Kiffin # 1 6 · 0⤊ 0⤋
Keep an open line to the service manager, and ask him what the phone number is to the Corperate office, he has to give it to you, and it will get his attention.
2007-06-05 16:19:36 · answer #5 · answered by Anonymous · 0⤊ 0⤋
tell the your taking your car ,they have had long enough to diagnose that problem, sounds like they don't know what their doing ...sorry dude
2007-06-05 16:20:22 · answer #6 · answered by si_kleeg 3 · 0⤊ 0⤋
That place doesn't know what the hell they are doing!
2007-06-05 16:14:35 · answer #7 · answered by wizardufozz2002 2 · 0⤊ 0⤋