I need to know where I can complain about PAYPAL?

Question

I having an ongoing situation with paypal, they decided to hold $500 that belong to me for 2 weeks already!. They don't give me a reasonable answer and everytime I contact them they keep writing nonsense. I need to complain about them. Where can I do this? To the BBB? Where? Thank you. Please, be careful when you use Paypal. They are thieves.
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Dear customer,

Thank you for your timely response to our inquiry regarding the reversal
of funds that has been placed on your account. Please allow us up to 5
business days to research the information that you have supplied. Please
note that some cases may take longer to investigate. If this is the
case, we will notify you within 5 business days with an update regarding
the status of the investigation. If you have not supplied the
information requested for this reversal, please respond back to the
original email that you received

This has nothing to do with a purchase or a commercial transaction, my mother sent me $500 using paypal, and they are probably day-trading it together with the money of other 100's of clients. Usually it takes seconds, but this time they kidnapped my money!! Help!!

More details. Every time they respond to me or my mother on an email, they always answer the same canned answer. They always say they'll contact us in 5 days or so, but they never do. When I called them, they hung up the phone on me. When my mother called, they told her to call back in 4 days. This has nothing to do with merchandise, it's just the jackass of me that sometimes use paypal to transfer money. It was just from a bank account in California (mom's) to my Paypal account. They have no right to do this money kidnapping and treat customers with contempt.

More details: The account is not frozen, it's just this transaction that has remained open for 2 weeks already. I can use my money except this $500 for this transaction. I have had this account since 2001, I believe, and they always verify me and unverify me at will. One month I have a verified status, the next I am unverified. Why they do this?

Answer 1

This website has everything you need to know and phone numbers you can use to call paypal.

http://www.paypalsucks.com/faqs.shtml

Here's some information on a few of the reasons paypal freezes accounts.....

Why PayPal freezes (aka limits, aka restricts) user accounts and how to get it unfrozen (aka unlimited, aka unrestricted).

Knowing why PayPal froze your account has a lot to do with how to get it unfrozen.



Based on others stories and experiences, here are some possible reasons:



you have more than one PayPal account, or PayPal thinks you have more than one PayPal account.
you clicked on a link in an email that you thought was from PayPal, but it really was a phishing expedition.
you moved into a house or apartment that used to be occupied by a con artist who used PayPal to steal.
you got a new phone number, one used by a con artist who used PayPal to steal.
you use an ISP that assigned you an IP that was used by a con artist who used PayPal to steal.
you paid someone, like a con artist who used PayPal to steal.
someone paid you, like a con artist who used PayPal to steal.
your name and/or address is similar to a con artist who used PayPal to steal.
you sold something to someone who questioned it's authenticity.
you bought something from someone who had someone else question the integrity of something they sold to you.
you registered a bank account or credit card that someone else used one time.
you accessed PayPal at a friends house one time, and that friends account was frozen.
your friend used your computer to access their PayPal account, which was later frozen.
you sold an item that is a common item often sold by con artists who used PayPal to steal
you bought an item that is a common item often sold by con artists who use PayPal to steal
you accessed PayPal via an anonymous proxy service.
you sent more than $2000 to someone. (See Former PayPal Employee #2)
you received more than $2000 from someone. (See Former PayPal Employee #2)
you participated (knowingly, or unknowingly) in the "work at home" money shuffling scam.
you sent money to someone in foreign country that PayPal considers "evil."
you received money from someone in a foreign country that PayPal considers "evil."
you used your PayPal ATM card in a foreign country that PayPal considers "evil."
your account was "corrupted" by a criminal posing as a PayPal employee. (See Former PayPal employee #1 and WhistleBlower #1.)

and other reasons that only the dark wizard of PayPal knows about.... Welcome to the world of PayPal customer service.

Answer 2

If you can't login to take your credit card and bank account off that paypal account, all that is left for you to do is call your credit card company up and tell them to deny all PayPal transactions (you could tell them your acct # got stolen and they might send you a new replacement card with new #) and same with your bank account (they will not change your acct # there however). Paypal will not cancel the account itself because frankly you could be someone takingn revenge on your ex considering you do not have the password or remember even the email address. How do they know if you are even who you say you are? This is why it is always important to never share accounts with people you are dating (marriage is a different story and even that is between you) and why you should always know all your information. Sorry that is the best answer I could tell you. Hope that is somewhat helpful.

Answer 3

Forget about the BBB. If PayPal is a member of its local BBB, it will be in good standing as long as it pays its membership fees.

I have never seen a case in which a report to the BBB helped to resolve an issue for a consumer.

I have never checked a BBB rating for a member and don't know anyone else who has. The BBB is an out-of-date institution.

Answer 4

Yes, by all means go to the BBB. They actually take Paypal Inc. complaints. They are very fast, do it on the internet and file the complaint. Take the rest of your money out right away before filing the complaint, because they'll seek revenge. They are one of the meanest companies, together with Bally fitness..

Answer 5

Ummm that email isnt nonsense, its pretty clear to me. Obviously, someone filed against you. If the situtation was reversed and you bought something that wasnt not as described, would you want a super speedy judgement in favor of the seller? No. So just wait and work with them.

Answer 6

Sorry about your trouble but I have no idea who to complain to. I closed my account because of emails I kept getting that said I had purchased something (which were spam from people who wanted my information). Paypal is not to be trusted.

Answer 7

Thank you to Jackrider, Thank you Thank you for that link.

I have the same problem. Use paypal at your own risk, they are not a public company, so they can keep doing their old tricks until somone takes action.

http://www.paypalsucks.com/faqs.shtml...

Thanks again.

Answer 8

PLEASE, DO NOT USE THIS SERVICE! DO NOT USE PAYPAL! THEY CAN HOLD YOUR MONEY, OR KIDNAP IT AS YOU SAID! WATCH OUT:

http://www.paypalwarning.com/


Top 3 PayPal Questions

Can PayPal hold my money with no explanation? The answer is YES.
Can PayPal freeze my account for no reason? The answer is YES.
Can PayPal take money out of my account without my knowledge?
The answer is YES.

Answer 9

what? you sold something that wasnt as advertised, or buyer changed their
mind? ivestagations take time, that same 500$ is being withheld to the one who complained.