I am applying for a job with a state government call centre
2007-06-04 16:45:27 · 23 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment ➔ Government & Non-Profit
communication ... problem solving ... good listening .... time management ... computer skills
Most of all Patience
2007-06-04 16:47:39 · answer #1 · answered by Kelley 6 · 3⤊ 0⤋
This Site Might Help You.
RE:
what skills are required for a customer service representative?
I am applying for a job with a state government call centre
2015-08-09 08:12:41 · answer #2 · answered by ? 1 · 0⤊ 0⤋
Call Center Skills List
2016-11-07 09:57:39 · answer #3 · answered by ? 4 · 0⤊ 0⤋
Well, what does the vacancy announcement say about the skills that the State is looking for. Just off hand, I'd say you need some computer experience, good communication and listening skills, telephone skills, patience, attention to detail, helpful personality, ability to work under pressure, ability to deal with disgruntled customers. maybe the ability to compose correspondence and reports, resourcefulness.
2007-06-04 16:52:42 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Prior customer service experience is a plus! They also like it if you have basic computer skills such as MS Word, WordPerfect, Excel, etc.
You should go to a local career center nearby and they can help you out with job placement. I went to one of them and I took a customer service class with them (they gave me a certificate).
2007-06-04 16:49:07 · answer #5 · answered by chrstnwrtr 7 · 2⤊ 0⤋
i work in a call center right now:)..and the following skills are required...you must possess excellent oral and written English communication skills, must be adept in computers and various applications,experience in handling customer service support for telecommunications is an advantage,experience in up-selling and cross-selling is also an advantage. And you must be willing to work in a challenging, dynamic and schedule-shifting environment.
2007-06-04 16:56:16 · answer #6 · answered by shogar 2 · 2⤊ 0⤋
I've worked in a call centre, and they tend to hire just about everyone...However, to be successful in a call centre, you need patience, basic computer skills, good communication skills, empathy, and be able to deal with angry/irate people as well as deal with a rapidly changing environment.
2007-06-05 18:01:53 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Basically they want someone with people skills. Experience with communicating with others and basic office skills. Good luck!
2007-06-04 16:53:17 · answer #8 · answered by Trina O 3 · 1⤊ 0⤋
Clear and precise speaking and writing skills and a friendly demeanor.
2007-06-04 16:48:47 · answer #9 · answered by Queenie knows it all. 6 · 2⤊ 0⤋
Excellent vocabulary, voice projection and listening skills.
2007-06-04 16:48:11 · answer #10 · answered by Dan B 2 · 2⤊ 0⤋
Friendly, courteous, clear speaking voice, patience to deal with irate people. Know what you are speaking about. I hate calling a CSR in a call center and it is obvious they don't know what they are talking about.
2007-06-04 16:49:08 · answer #11 · answered by Laura E 4 · 2⤊ 0⤋