before with no helpful answer.Why can I not open an e-mail sent to me that contains a file ?? When I click on the file, I rec. a box that says...save or cancel....no place to click on ...open.
Does my e-mail need upgraded ? If u answer, please use simple easy to follow directions as I know little about computer terms. I can open attachments and photos, but not files. Why?? I have a HP comp with Windows XP. I have not changed my e-mail to beta format. Please help.
2007-06-02 06:26:05 · 5 answers · asked by flamingo 6 in Computers & Internet ➔ Software
file type:application/vnd.ms-powerpoint
2007-06-02 08:46:58 · update #1
and yes, I trust the person who sent the files and I do have virus scan and firewall protection.
2007-06-02 08:50:25 · update #2
That's because the file that you are trying to open has an extension that is unknown to your operating system.
For example are you trying to open files with a .zip extension?
You need winzip to open these with, if you do not have winzip, you will not have the option to open it.
Or if the file is a .doc type file, you must have Microsoft Word.
If you can add details on the type of files they are we can take it from there.
OK, so it sounds like you are saying it is a powerpoint file, which is extension type .ppt. Do you have powerpoint installed on your computer?
If you do, open windows explorer, go to tools>folder options>file types
find .ppt and where it says open with browse and select Microsoft powerpoint.
2007-06-02 06:33:08 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Why, if the file is worth opening, is it not worth storing on your computer? Whether your computer recognizes the extension or not may determine how the prompt appears - one other person observed that your system may not recognize power point files. Depending on how fancy your version of your email program, anti-virus, anti-spamware, anti-adware and your version of XP, a conflict may prevent you from opening the file directly. Oh well. Save it to your machine (desktop is convenient place). Once saved, minimize or close your email window and go to where the file is saved (i.e., desktop). Right click on the file and choose a method to open it. If that doesn't work, then come back here again.
At some point, there's no advantage in railing against your machine not working the way you want it to. Just use it as it will permit you to, and move on.
2007-06-06 14:57:25 · answer #2 · answered by steve s 3 · 0⤊ 0⤋
Bill's answer is what I was going to advise, but first I was going to ask you for more information.
1. Did you request that the file be sent to you or know it was coming?
2. Do you trust the person who sent it?
3. Do you and/or your service provider have virus scans and firewalls in place?
If all those were "Yes", I was then going to say what Bill said.
LOL
2007-06-02 13:39:02 · answer #3 · answered by suenami_98 5 · 0⤊ 1⤋
You must save the file to your computer first before you can read or view the attached file. simply click save, and choose a location to save the file, such as my documents or the desktop. Once the file is saved on your computer you can then locate the file and open it by double clicking on it. Its just a security precaution on your computer for viruses that's why it won't allow you to just simply open the file through the email. It wants you to download the file and open it so that your virus scanner can scan the file.
2007-06-02 13:31:12 · answer #4 · answered by Bill S 6 · 0⤊ 1⤋
if you get that box click on save then save it on your desktop so that you can easily find it then open it. but be very sure you know the person who sent the file to you. if its an attachment from someone you dont know, and your just curious, it might be a virus. as always a warning, dont open emails from anyone you dont know. curiosity killed the cat
2007-06-02 13:33:24 · answer #5 · answered by Lemuel G 4 · 0⤊ 1⤋