My mom bought a van from a small town dealership. They gave her a 3 month warranty on the van through a company called Eagle warranty. NOW the van's transmission has went out (within the 3 months). She called the dealership and they said there is nothing they can do and the warranty company said they had nothing to do with it.
WHO can my mother contact for this situation.??. other than a lawyer...like who could she report this to? She has the paperwork and etc.
2007-06-01 10:28:13 · 6 answers · asked by Wow! I have a pig nose! 4 in Cars & Transportation ➔ Insurance & Registration
Read your warranty....most of them don't cover transmissions on used cars. Used cars are purchased "as is," unless you have a document that specifically says otherwise. Who can your mom contact? Someone to fix the transmission...the repairs are out of her own pocket & no one else's.
2007-06-01 18:20:25 · answer #1 · answered by bundysmom 6 · 1⤊ 0⤋
It's not really an insurance problem of course, it's a limited warranty problem. Go back and read the original paper work. Does it have a mileage limitation also, like 3 months or 3,000 miles? If so, have you gone over the mileage? Does it say the dealership will do the repairs? Once you have read that, and know if you are or are not covered, call the warranty place and let them know you have the warranty, that your problem seems to be covered, and you want your vehicle fixed. If they are cooperative, contact the state's attorney office and ask for help.
2007-06-01 18:33:53 · answer #2 · answered by oklatom 7 · 0⤊ 0⤋
Usually in your paperwork it will state how long the warranty is covered. like 3months or 12000 miles which ever comes first. even though you may not have reached the 3mths you may have exceeded your mileage. You can usually file a complaint with the Better Business Bureau and the Attorney Generals office. You might also want to file a complaint with the Dealership Association and Licensing. If your complaint is valid and you have not reached either mileage or months.
2007-06-01 18:45:46 · answer #3 · answered by lou 2 · 0⤊ 0⤋
Contact the state's Attorney General. Your state should have a consumer protection bureau. You can file a complaint there. She can also have the vehicle repaired then file suit in small claims court against the dealer and the warranty company. She does not need a lawyer in small claims court.
2007-06-01 17:32:21 · answer #4 · answered by regerugged 7 · 1⤊ 0⤋
A quick glance at the contracts from Eagle would indicate coverage for the transmission, unless you have gone over the mileage limit. What exactly did customer service at Eagle say when they said they "had nothing to do with it"?
2007-06-01 17:52:25 · answer #5 · answered by Fred C 7 · 0⤊ 0⤋
These 'aftermarket' warranties are pure junk. Even if you could prove your mom had coverage they probably still wouldn't pay. You will be money ahead to just chalk this one up to another life lesson and just pay for another transmission.
2007-06-01 18:51:08 · answer #6 · answered by Anonymous · 0⤊ 0⤋