Send me to Tier 2 any time I call.
2007-05-26 14:55:31 · 5 answers · asked by FRED W 1 in Society & Culture ➔ Languages
That's what happens when you get into things you don't know. Learn how to use the thing or how your specific problem is solved and you won't need the guys who actually know how to solve it, but don't speak your language as natives.
2007-05-26 15:01:20 · answer #1 · answered by kamelåså 7 · 1⤊ 2⤋
I've had the same issue 2 different times with Dell tech support in India. I'm usually pretty good understanding accents, but these 2 times about drove me crazy. I needed tech support a 3rd time and decided to do it online to avoid the problem, then lost the connection. I live in Miami and have to deal with the language barrier all the time but it really ticks me off when I have to talk to India about a computer I bought in the US.
2007-05-26 22:10:08 · answer #2 · answered by leslie 6 · 0⤊ 1⤋
Having a language barrier is one thing, but for the most part these companies only hire individuals fluent in English. If you really have a problem speaking with someone that isn't an "American," call your congressman and tell them that you would like to see tighter restrictions placed on international outsourcing.
2007-05-26 22:07:09 · answer #3 · answered by jimmycanuck1980 1 · 0⤊ 0⤋
It's because of outsourcing. Big American corporations would rather pay less wages to people in foreign countries than to pay more wages to Americans. It's a negative side effect of our capitalistic system. While we get short on jobs which we could've had, we have to deal with the frustration of dealing with overseas operators with less than perfect English every time we need tech support! Sucks doesn't it?
2007-05-26 22:08:43 · answer #4 · answered by meditative scion 2 · 0⤊ 0⤋
When this happens, call corporate headquarters and yell at them. I did this with Motorola once when I could not make out what the Indian in Calcutta was spewing, so I looked up corporate headquaters, someplace in Illinois, I think it was, and demanded to talk to someone who could speak English. I got some American in administration who not only spoke perfect English, but he also knew exactly what my problem was and how to fix it.
It's hard when you say "firewire" and the untouchable thinks you said "firewall". I went to McDonald's once and asked for "fries" and the Hispanola gave me apple pies instead. I've about had it with this nonsense.
You don't need to talk to a bunch of foreigners blabbering in pidgin English. Call the Chairman of the Board.
2007-05-26 22:01:21 · answer #5 · answered by Anonymous · 0⤊ 3⤋