who finds talking to call centres in India frustrating?

Question

because i do most cant speak english very well and its so hard to get them to understand the infomation you are tyring to tell them its so anoying i know its not there fault but when will these big companys understand its not working

im a very tolarant person im just feed up with not being understode as is a lot of pepole anwsering my question nozee m

Answer 1

Definitely one of the most frustrating things that big business has done in my life-time that's for sure. Phoning another country to ask someone for help that calls themselves "Bob" when they are obviously just reading from a sheet of paper with no real want to help outside of the piece of paper's allowances, not being able to understand the language and the huge frustration of going round in circles does my head in.

And all for what ? So that those with money can have even more, while those in this country that could do the job are denied the chance. Pah ... Makes me mad.

As the Grinning one says ... many are now making a point of showing they are Pro-Home Country, rather than Pro-Greed ... and long may that improve and spread throughout the industry.

Answer 2

I find it really frustrating for the following reasons:

Difficulty in understanding the operator.
Its obvious the operators are given a script and if you ask an out of the ordinary question, they have no idea what to say or how to respond.
The phone lines are sometimes feint and therefore ts hard to hear the operator at all.
Its exploiting cheap labour, to save the big cats money.
These big cats clearly don't take their customer's opinions into account, they're more bothered about cost-cutting than keeping the customer happy.
I resent calling (e.g) India, when I could be calling UK.
The call centre jobs could be given to UK citizens, instead of outsourced abroad.

Thanks - rant over!

Answer 3

I am. I hate to say that I'm prejudice because I come from many cultures but I can't stand talking to someone in India or the Philippines when I have a problem with an account. Although the person on the other end of the phone speaks English, they do not seem to comprehend what you're telling them and typically give you a scripted answer. They also can get nasty on the phone. When I call a call center before I tell the problem I ask to speak to someone in the US, Canada or England. This way I am assured that I can be understood. Sometimes it takes longer to get the person but it's clearly worth the wait as opposed to explaining the situation to someon who cannot comprehend.

Answer 4

££££££££££££££££££££££££'s

That is why,they full well know! I work in a call centre and I do a damn fine job along with most of the people I work with. But trust me there are some bad uk call centres just like those who sound like they are speaking from a script. Iknow what you mean though. If possible try to use company's with UK ONLY call centres then they may get the message when you walk way with their ££££'s.

Answer 5

I DO, BOY OH BOY, DO I!

About 4 or 5 years ago (or whenever Verizon outsourced their information to India) I stopped EVER calling information.

I just use the computer to get any number I need.

My Insurance call center is in India now. But with a little persistence I can solve my own problems and will never have to use them.

Answer 6

it is frustrating, as most of them cannot understand the different accents, and I find it hard to understand them. Their English is good, but it's the accent.
And when you think about it, you ring a call centre a lot of times because something is not right, so you are frustrated to start with, it doesn't help that you have to ask someone to constantly repeat what they have said either....

Answer 7

VERY frustrating...So much so, that if I find I'm dealing with a company that has call centres in India, I will cease doing business with them. Not only for the reasons you state above. But also because they want American's business, but at the same time are exporting US jobs to foriegn nations, so they can pay less wages and make more money. They CAN'T have it both ways !!!

Answer 8

I find it very frustrating. HSBC Bank and the Prudential Insurance Company have their call centres in India and unfortunately for me I have to deal with both. I have complained many times and now I call into my local Bank and speak to a person but with Prudential I write a letter , at least the answer is written in English.

Answer 9

It might interest you to know that many of the people you communicate with on help lines based in India are actually young gap-year 'students' on their way round the world. Certainly makes a change from 'poor little rich kids' begging for money for Hare Krishna (yeah - maybe) on the streets of New Delhi.
What really bugs me is when I call a UK help line from abroad and I get a US citizen speaking so quickly you'd think she was paying for the call. I thought I'd been connected to a Texan cattle auction. Then she insisted on calling me ma'am.
If I remember my etiquette, when you first speak to the Queen, you call her 'Your majesty' after that you say 'ma'am'.
I'm not the Queen of England! Couldn't she use my name? No, I'm not suggesting that US citizens should call the Queen Mrs /Ms. Windsor.

Answer 10

OMG YES!! The mobile phone company Im with has their call centre in India and I refuse to call them if I can help it - first I try the local shop and they usually tell me I have to call the call centre but I just complain when they tell me to do that - you repeat something over and over and they never seem to get what your trying to say.