I had a client at our venue (I work for a hotel) who was held to a $8,000 minimum. They didn't hit it with sales the night of their event and paid $3,000. They have been sending emails asking for us to give back the money.
Instead, we offered them a minimum free event instead. They mocked the offer.
It was a non-profit but they were responsible to uphold the details of the contract right? However, they have made some unprofessional comments trying to wiggle out and my manager had me tell them we take back our "free event" offer.
Were we in the right?
2007-05-17 10:09:54 · 5 answers · asked by Anonymous in Society & Culture ➔ Etiquette
Absolutely, you were in the right, and they are obliged to stick with the contract.
It's a legally binding document, and their being a non-profit has nothing to do with whether or not they keep their commitments.
My job includes booking events, and the minimum is one of the things that I look at closely. Your offer of a minimum free event was very generous. They should consider themselves lucky!
2007-05-17 10:18:50 · answer #1 · answered by abfabmom1 7 · 2⤊ 0⤋
The non profit and their board of directors (and, if they have it, any insurance company which provides insurance ofr the organization, the event, or the Board as officers) are legally and morally responsible for any contracts they entered into. I suggest you have your attorney explain that to them. They are also responsible and should be made aware of the unprofessional behavior of their employee representatives.
Also, any umbrella non-profit which might send funds entrusted to them by the public should be made aware of any less than satisfactory resolution to the problem. As possibly should the District Attorney, the Better Business Bureau, and the public - who should learn if someone entrusted with donated money is in fact dishonest.
2007-05-17 10:27:08 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Even if they verbally agreed to meet the $8,000 minimum, it is a binding contract and by offering another free event for them, you are going above and beyond. Some people just can't be please and want to b*tch about everything. Good luck!
2007-05-17 10:20:47 · answer #3 · answered by Anonymous · 2⤊ 0⤋
I mean, I see where he was coming from, but I wouldn't have done that. I mean, that guy can sue you, and if you do, you'll be like, "We offered!" What you did was sort of like saying, "We offered, they were mean, we didn't want them to have it anymore." So I'd be the bigger person and say that you're not giving the money back, and he doesn't have to accept the offer, but it's there.
2007-05-17 10:21:01 · answer #4 · answered by secret_prayers2 3 · 0⤊ 1⤋
If it's in the terms of the contract then they can't legally break that. So yes, you were right.
2007-05-17 10:18:25 · answer #5 · answered by My Pits A Lover Not A Fighter 5 · 0⤊ 0⤋