I am at work and I am able to print to this printer without any problems. However, when I try to scan a document it will not come to my computer. I have tried using Adobe Acrobat to scan to my computer to make a pdf and I have tried using HP Document Viewer off the Start menu. My computer definitely detects the printer because I am able to print to it. I just can't scan. Does anyone have any clues as to what I can do?
2007-05-17 09:46:12 · 2 answers · asked by Phil 4 in Computers & Internet ➔ Hardware ➔ Scanners
If you're connected to the printer via network, you have to connect your computer directly to it.
I had some problems with the 6210. I could only pre-scan in black and white. But I could do the final scan in color.
Hope this helps.
2007-05-17 09:55:36 · answer #1 · answered by Carlo 3 · 1⤊ 0⤋
This is a long shot, but could it be that the scanner drivers/software are separate from the printer drivers/software?
One good place to check may be
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=391153&lc=en&cc=us&dlc=en&lang=en&cc=us
where you can download the drivers and software for your particular operating system. There may (or may not) be separate categories for applications, drivers, utilities, and updates.
Good luck.
2007-05-17 21:45:23 · answer #2 · answered by night_train_to_memphis 6 · 1⤊ 0⤋