Your OPINION please!!!!!?

Question

Tell me if you think customer service is in the toilet ? I think it S%$#^

Pinklove....
FYI I was A Senior CSR for a year and a half, so please save your self righteous comments for someone who will believe you, I KNOW customer Service and for the MOST part IT IS terrible!

Answer 1

I think customer service is not the best. However I put the blame mainly on employers not the employee. The employer needs to value the customer service aspect of their business and pay accordingly. The employer also needs to train the employees and give them the tools they need to give good customer service.

Answer 2

I despair when I ask a sales clerk a simple question, they say I don't know, then make no effort to find out the answer for me.

Yet when I have good customer service, I notice and I'm grateful. Like the girl who went to the stockroom to check when they were going to get more of an item in stock, and told me. That extra effort is not lost on me. I don't expect extraordinary service, above and beyond. Just simple information. I don't always get it.

Answer 3

I think you've never worked in customer service. It's one of the most difficult, underpaid and underappriected jobs in the world. When you work customer service, your job is to hear other people complain. People that work in the industry often do so because you don't have to have any sort of education to do so. Therefore, their employeers treat them badly, don't give them any credit, overwork them, expect them to do the work of 3-5 people when they are only 1. It's difficult.

In addition, people THINK customer service has gone down the drain, but truthfully the customers and patrons are creating the problem. In today's society, everyone thinks they are entittled to something. Therefore, when they walk into a store or call put a company, they automatically have an attitude or expect things to go badly. They treat the customer services reps like crap; disrespect them, call them names, even throw things at them. It's a very dishearting job for these employees. These people also get blamed for things that aren't there fault; if something broke or doesn't work, that individual didn't do it; so why are you tormenting them with your problem.

Try being nicer to the people on the other side of the counter. I've worked customer service and I've been waitress. I know what it's like to work for other people. I'm always respectful to customer service reps, etc when I'm out in public. I know what it's like to be in their shows. I don't ask them dumb questions I know they were not TRAINED to answer or expect them to have the answer to all my problems. I've found I've received better help being nice to someone, as opposed to rude. A customer service reps job is to be the middle man, between the customer and higher mangement. They DON'T have all the answers. If you have a problem with their lack of knowledge, take it up with the manager. Do not blame the person getting paid $7 bucks an hour.

Answer 4

I work in customer service and I am very nice and friendly to everyone who comes in yet some people walk in right away with an attitude for no reason at all and completely treat us like trash. So if you think customer service is in the toilet think about how some people treat others for no apparent reason and then wonder why again some people would get sick of being treated like crap for no reason. A person can only handle so much. There is no need for someone to come in and be a jerk for no reason at all especially when the person who is there to wait on you and help you is being the nicest they possibly can. In my opinion I get sick of kissing rude peoples asses and of course I am going to say something back if I am being treated unfairly.

Answer 5

i have to agree with you that customer service SEEMS to have gone down hill in the last decade or so. i have been in line and seen how some people treat the staff, and it makes me sick. the people in the service industry are expected to do too much. they are human, and deserve to be treated like a human. getting "dumped"on all day by rude customers makes their job very frustrating. it wears them down after time, and then they aren't as nice to everyone, but can you blame them? customers are expecting more from staff. i think a lot of peoples expectations are too high.

next time you are being "served", put yourself in their shoes(i do it all the time). consider how many people have dumped on them so far today, and remember that they are human and need to smile to. be as pleasant and understanding as you can. this will make it a lot easier for them to be nice to the next person.

Answer 6

Of course it is. People are poorly trained for jobs they hate. Why should they put any effort into it? They can leave this job today and go get another low end job tomorrow, who cares how many customers they piss off. You can obviously tell who hates their job when they are interracting with you. Personally, I think if you don't like your job, why bother?

Another issue is age and maturity. Many customer service jobs are filled with teenagers with attitude; they think the world owes them.

Worse, when you are dealing with a company on the phone, if the agent doesn't want to deal with your particular problem, they disconnect you. Then you have to find your way through a myriad of 'push this #' mazes to get back to customer service where you sit on hold forever. AGAIN.

It all boils down to attitude, manners and common courtesy. Good attitude, manners and courtesy equals good customer service, otherwise....well, you know the story. If people don't want to do their job, they shouldn't be there.

Answer 7

Nope - we just expect more nowadays. People refuse to realize that there are more people in the world now so things need to be done quicker and more efficiently. That means you don't get your hand held as often by service providers. If you stop whining about poor customer service and just take it upon yourself to get what you want with a minimum of interaction you'll be a lot more satisfied.

Answer 8

Not quite. Buy an item today that comes with a full year warranty and if it's broken, make an appointment to return it. The next available appointment is for 18 months from today.

Sincerely,

The Almighty Yahoo Answers Team - Blessed by the Flying Spaghetti Monster.

Answer 9

I think polite legitimate complaints receive good customer service.

Answer 10

Most people that work customer service are mean and have very nasty attitudes. I think it must be a requirement.