chnged email addrs on winxp comp using outlook. internet server is lunux. conf user on lunux, email nt sendng?

Question

i am i Head office tech support

scenario:
compA in network winxp, uses outlook on winxp for e-mail.
network uses linux server for internet server.

compA User uses email addr.....................abc@...
compA NewUser wants to change to email adr.....bbc@...

i went to lunux server and did the following

useradd........
passwd.....
entered new passwrd.

managed to change everything

Problem:

email adr bbc@... can only send but cannot receive..

need help

Answer 1

Well what email program is being used on the Linux box? Some systems require the user to be added to the email users files as well as the system users. Courier, etc.

Answer 2

Check the privileges given to CompA user e.g security setting