What are your thoughts on David's Bridal?

Question

I called the local store this morning to find out when I should bring my dress in to get it steamed for the wedding I am in on Saturday and she said if I brought it in today it wouldnt be done until Friday. I told her I work til 5 and she asked if someone could bring it in for me and I said no and she said "whatever" to which I asked to speak to the manager and told the manager I was told "whatever". How rude! The manager said it only takes 7 minutes and they would do it for me tonight. Have you had a bad experience with David's Bridal? I am starting to think that when I get married I wont use them.

Answer 1

Yeah bad experiences with them are fairly normal. Many of the bridesmaids dresses and mother of the bride dresses are torn and ripped. And they always claim they can't order more mothers dresses. I didn't consider getting my bridesmaids dresses from them!

One of my friends took her wedding gown in for the free steming they would do before the wedding. They called her and said it was ready. When she went to pick it up, it hadn't been done yet. So she left it again. In a week they called her and said it was ready again. When she went to pick it up no one could find it!! They lost it! She spent hours in there looking through everything. Her mother few down a couple days early and spent 2 entire days in their back room and finally found it. She spent nearly 4 days freaking out since her wedding was in 2 weeks and she thought she had NO dress! No one helped her look for it either.

In my case, I bought my dress there. When it came in, they didn't have a dressing room open for me to try it on. I took it home and it wasn't the right size! When I took it back, they gave me a lot of hell about no refunds before they finally reordered it in the right size. I took it to be altered. As a June bride, they told me they'd be busy and to come in a bit early. I went in I think beginning of March. They spent over an hour marking it to be hemmed, each layer individually--and told me it would be ready mid-April. Went in mid-April. They said that lady who marked my dress for hemming had been fired so they took the pins out of my dress. So I had to sit while they remarked it. Another month, late-May. I go in and they had hemmed it but hadn't bothered to do the bustle. Well I'm about to cry b/c they've had my dress for 3 months now and didnt have it ready!! My wedding was in 3 weeks. They tell me to come back in 2 weeks and I'm demanding to talk to a manager b/c if they still haven't done it by then, I have no alternative. So she gets them to do it THAT week and I come back to pick it up 2 weeks before my wedding (after they kept it for 4 months just to hem and bustle, which would think was a common, everyday alteration). I told the manager if they didn't have it done by that day--no exceptions--that I wanted a FULL refund for the alterations (since they make you PAY for them BEFORE--that way even if they are horrible, you've already paid!) and wasn't going to pay Partial for the hemming since I had to take it to another alterations place and pay for a rush job. Unfortunately thats the attitude you have to take to deal with them.

I have heard of what the other poster said about telling you that you have to buy the dress they have on display. My mom has a friend in the wedding business and she said they often put old dresses in new boxes to make you think its a new dress. I made them order mine and when it came in checked it thoroughly!

I never had the same bridal "consultant" any of the times I went in there to look at dresses. I had a great lady help me out, and 2 weeks later--she no longer was there. Got another one, 1 month later she wasn't there. The turnover was outrageous.

But at least they didn't lose my dress. And if you go there, always have an appointment. If you don't they won't even talk to you. And if you make an appointment, and your consultant is with someone who doesn't have an appointment--get uppity. Davids Bridal seems to only respond to a demanding arrogance. If you try to be nice, they will utterly ignore you for hours. Another friend didn't buy her dress from them. She had been told you couldn't try on dresses without an appointment. So she made one, came in for it. The consultant was helping someone who didn't have an appointment. Took the whole hour and they told her they couldn't get back with her b/c she had another appointment coming in.

The service is probably the worst in the business. However they have a huge selection and great sales. Unfortunately no other boutique I went to had the dress I fell in love with. So I bought my dress there. I wouldn't get my alterations there though--even though they tell you you won't be able to get the free steam cleaning if you get your alterations done elsewhere. But...they do have a lot of dresses all in one store.

Answer 2

I can say that David's Bridal have the prices that will keep their business booming,but unfortunately, their customer service is the not very desirable.I have dealt with them last year on a bridesmaid basis and they were pretty good from what I recall.But now that I'm a bride to be ,i am a little disappointed with the service .The dresses are pretty inexpensive and the quality is not bad.I usually go on a Saturday which is the worst day for them, Overall,i like David's and they haven't given me a major problem like messed up dress or anything,i can get over the customer service in exchange of a good bargain.

Answer 3

I am getting married on the 19th and got my dress and my bridesmaids dresses through davids bridal. My fiance and our groomsmen and my father got their suits through after hours (an affiliate/partner of davids bridal). I was lucky enough to have a sweet sales associate work with me originally. After that point, the others I dealt with over the phone (I live in VA, my davids was in DE) were very by the book, we can't help you, sort of people.

It was a might frustrating but I didn't have anyone as rude as the people you dealt with. Maybe its just the location. Find a different location and browse through it. Grade the sales associates on how friendly they are, how pushy, how rude, etc. Go to the front desk and ask for help - see if they're helpful or worthless. Go to the seamstresses office in davids bridal - talk to her and see if she gives you the time of day (so to speak), if shes too busy, etc. If you've got the moxy - talk to the brides (especially the bridesmaids and mothers) that are in the store at the time - they'll tell you the truth, recommend a salesperson, and basically give you an honest feel for the place.

All in all, I didn't have a horrible time with davids bridal and I saved alot of money on an ornate and gorgeous dress that would have cost me thousands elsewhere. The savings are worth the occasional sub-par service.

I hope this was of some help & good luck!

Answer 4

Wow, Davids Bridal?
They lost my dress the day before my wedding!! I had to go to the store [which was 40 minutes away] + to do so I had to leave work early. When I got there they kept telling me they do not know what happened to it. After talking to 4 people I asked permission and went out back myself. It was hanging right in the front right next to one of the woman who looked for it and informed she could not find it.It even had my name on it!! She just looked at me and went"oh, is that yours". Oh ok and never lifted a finger to help me get it.
They still charged me full price for the steaming, alteration etc. The manager was rude to me to top it all off. I did not deserve that, I was VERY polite to them.
I am not happily married but I will never forget that day!

Answer 5

It does depend on your store a LOT and who's there when you go. When I went to get the David's Bridal barbie for my mom everything was very easy but when I went looking for dresses for my sorority ball I spent a lot of time digging around by myself because I wasn't in the bridal gown section. The two consultants that were hovering were not super helpful but they weren't flat out rude. The last time I was in looking for the Tattoo Cover Kit no one paid a bit of attention to me as I wandered around the store. Whoever called them the Wal-Mart of bridal shops was right. I saw a dress there I loved and then saw the original version from the actual designer and was more impressed. They seem to be knockoff central.

Answer 6

I ABSOLUTLY HATED THEM! the whole experience was awful, my sales lady wouldn't even let me look at the dresses, she brought me 3 that she picked out and was pissed, and I mean litterally grunted under her breath that I didn't find my "dream dress" out of that mass-produced, over priced crap! Then she wouldnt let my mom help me into the dresses, so I had to be in this dressing room half naked with some strange woman...not my thing! They are soooo the wal-mart of bridals, I went to a local shop and was treated like a freaking princess, and got a beautifully well made dress for a reasonable price and was super happy and tell everyone I know to avoid Davids and go to small personal shops!

Answer 7

Yes, I went there to try on dresses and no one would help me even after making an appointment that they insisted I make.
The girl who helped me was "new" and did not know what she was doing, I told her my size and she went and found dresses that were 2 sizes too small!
After that fiasco, I had to get a bustier to wear while trying on the dresses, I told her exactly what size I needed, I am a small girl, but have a large chest.
For some reason she must not have believed me because she got me a 34A! I am a D.
When I put it on, the cups did not cover much, I opened the door and said, Ok they pretty much stay by them selves but seriously, I am not this small.
She finally got her butt in gear. When I found the dress I wanted I could tell it had been tried on 3491782365876 times, It had makeup all over it and the bottom was dirty but it still was gorgeous, So I asked to order it and they told me I had to buy the one off the rack!
Are you kidding me! No way, I am not spending 800 on a "used" dress.
They wouldnt even clean it for free.

I took my business elsewhere. I was sad I loved the dress, it was a great deal but I wanted a clean one.

Answer 8

I went to David's Bridal this past weekend looking for a dress for the mother of the groom for my wedding in September. We saw at least two dresses where the end of the zipper was coming through the outside of the dress. I was not very impressed. We ended up finding a dress at Macy's.

Answer 9

I bought my wedding dress there and the bridesmaid's all got their dresses there, and I wish I had gone somewhere else. One of the dresses came in the wrong color, luckily I had enough time to return it and get it in the right color. Not only that, they aren't supposed to submit the bridesmaid order until all of them have paid, so all the dresses come in the same color (something about dye lots) and they didn't do that. One of the dresses was a shade off. Not only that...I worked there for a few months...and I HATED IT!! I saw firsthand why the girls can be so rude to customers. You are only supposed to see 2 bride's per hour...which I think sucks because u can't give one bride all your attention. They would schedule up to 4 brides per consultant, so we were constantly running back and forth...sometimes not getting back to a bride for close to an hour!!! They would be furious and I completely understand why!! Yes...the prices are affordable, but not worth the nightmare of dealing with there crap.

Answer 10

Truthfully, I HATE David's Bridal!
My sister used them for her wedding and I was her Maid of Honor, and I had to go back and forth between that store and helping plan the wedding because my dress kept being the wrong color, or being the wrong size.
I went with my sister to get her dress sized and her dress wasn't finished until TWO DAYS before the wedding, even though we went in a couple of MONTHS before!
A word to the wise, if you get married, DON'T USE DAVID'S BRIDAL!

Answer 11

Like every stores- Macy's or Tiffany's... you can always get that one sales person who is an ars wipe. I had a wonderful time buying my dress and then when I took my mom the head manager was there and she was terrible rude. Old bitter lady who hates everyone. Really depends on the person, just like any other store. Unfortunately, Davids sell their dress cheap which means they get lots of young rude little girls working there. You'll get treated a lot better in a bouquet because they will make 10% off of your $3,000 purchase.