3 phone calls to Capital One today. Ist established no voiding. 2nd established debt was .10p (10 english pence) for which I have been charged £24.28. Was offered one deduction, accepted. Went to pay and told if I paid, tomorrows late payment charge will be added automatically. 3rd call I paid 'in full' the £24. Tomorrow I get another £12. The total ludicracy of this was acknowledged by at least one 'operator'. I had cleared a balance but unfortunately last payment of c£5 was late, hence a debt of 0.10p. I have paid the 2 late charge payments but now get another tomorrow - I cant really believe this - can you? My operators were from remote call centre and two were reasonable - I got a name for a manager but would like to know - are these legally inforceable and any advice please. Will pay yet another £12 this month - but for 0.10 p I shall forever rankle about it. Got little support from family and friend so hence I am asking you. Thanks very much for reading this.
2007-04-29 09:32:57 · 13 answers · asked by Anonymous in Business & Finance ➔ Credit
Unfortunately, last year the OFT ruled that a "fair charge" for credit card companies was £12.
This means that unlike bank charges, if the fee is £12 or less, you cannot claim it back.
As a result, the credit card companies changed their maximum fee to £12, knowing that they could take this money safely without people being able to claim it back.
The OFT have messed up a bit on this unfortunately. Although a charge of £12 is better than the previous charges of up to £30, its still a lot more than the actual costs to the credit card company, which is the point of law that enables you to claim back bank charges.
2007-04-29 09:57:16 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Crazymen's advice sounds good. But ask Citizen's Advice.
To actually take it to the Small Claims Court, you have to pay £60 upfront to cover your own court charges, and you might have to pay the disputed amount into the court as well. You would get back both of these if you win, but you may well feel the amount is not enough to make it worth the hassle. However, you could just use the threat of the Small Claims Court and see if they back down. Insist on speaking to a manager - after you have spoken to Citizen's Advice. It's reasonable that you had to pay the agreed charge when you were really late, but it would be difficult for them to justify a charge for an inadvertent .10p outstanding, which presumably was interest which acrued during the brief late period.
Capital One are absolutely awful; exorbitantly high charges and no leeway at all. The advice to pay it off and cancel the card is probably the best advice of all - just to cut your losses.
Your letter is not quite clear to me. You mention clearing "a balance", so maybe you have two accounts with them. If so, you could pay off Capital One by transferring the debt to a credit card which advertises a 6 months interest-free period when you transfer your outstanding balance to them. (Ask at your own bank.) And before it goes up to a "normal" rate, you have time to negotiate a reputable bank or building society loan, which will be at lower interest than a normal credit card rate. (Excuse all this advice, but I've known people who were in Capital One's clutches.)
2007-04-29 10:06:07 · answer #2 · answered by jimporary 4 · 0⤊ 2⤋
if you have the time and patience, i strongly suggest you work your way up the chain of command (management) until you get satisfaction. i live in the u.s. therefore i know little about how the credit game is played in your country. in the u.s. almost anything that a creditor puts on your report is legal until you can disprove it, there are however some pretty strict laws against someone entering false information onto your account and failing to correct it when it is brought to their attention and pr oven. here, we have something known as the "fair credit reporting act" which contains a strict guideline on what creditors can and cannot legally do. iam sure your country has some similar consumer protection laws and a agency which enforces them. i suggest you do a search on-line and try to find out for yourself if you have such a agency/laws in your area. you may also want to read the fine print on your statement and any other material that you have from "capital none" and see if there is any referrals/disclosures that may give you a lead in this direction. we have "capital none" here in the united states as well. i cut up my card and cancelled their services 3 months into my account. they were a very incompetent and frustrating company to do business with. i hope this helps you ....good luck.
2007-04-29 09:59:28 · answer #3 · answered by Anonymous · 1⤊ 1⤋
examine significant factors on agreements the place this is incredibly not basically a flat sale or one time charge. there is frequently a clause or fact to guard the broker or provider person from being taken benefit of by using the buyer who's being prolonged a 'courtesy' of no longer having to pay suddenly (for a year's backyard provider as an occasion, or a year' lease in adavance, or a automobile purchase/hire, and so forth.) And that overdue value oftentimes is there, to no longer worsen the buyer, yet to conceal all of the charges that get as much as the provider/product provider. those are human beings too and that they might desire to funds their expenses basically like somewhat everyone else. So there's a financial backlash for them whilst funds are no longer won on time as agreed upon. There are effects and effects for no longer being interior the integrity of maintaining one's be conscious. overdue expenses are basically one area of it. extra perfect to pay earlier than the linked fee than no longer pay on time and be overdue. If there's a real one time reason, oftentimes maximum agencies and repair companies will understand, in spite of the undeniable fact that it is not basic to apply getting credit prolonged to you. this is an honor and a privelege many forget approximately. basically my opinion. thank you for an exciting question! :)
2016-12-29 17:02:26 · answer #4 · answered by ? 4 · 0⤊ 0⤋
I had a Capital One card and every month they sent me a book of cheques to try to coerce me into spending more than I could afford. My Salary at the time was £16000 a year yet they gave me a credit limit of £13000. Get rid of the card.
2007-04-30 01:26:43 · answer #5 · answered by Just William 6 · 1⤊ 0⤋
You need to get on to the Consumer Action Group website and get informed.
You can get the charges refunded, and this includes all charges that you have sustained over the last six years.
Good luck
2007-04-29 09:51:46 · answer #6 · answered by Sun is Shining ❂ 7 · 1⤊ 1⤋
there are laws now that state any fine should be in relation to the amount owing. you can take them to small claims court and get all your charges back. file an official complaint in writing remembering to keep a copy and threaten legal action if this isnt resolved. its petty to the extreme but its how they make their money until someone stands up.
2007-04-29 09:38:25 · answer #7 · answered by Anonymous · 0⤊ 1⤋
NONE of the numbers in your question matter. The ONLY relevant information is that your payment was late and you were charged the late fee specified in your contract. The only thing you can do in ANY country is PAY YOUR BILL.
2007-04-29 12:25:48 · answer #8 · answered by STEVEN F 7 · 0⤊ 2⤋
£12 was the acceptable late payment charge set by the office of fair trading. so you can't get them back. sorry.
2007-04-29 11:34:00 · answer #9 · answered by Anonymous · 0⤊ 0⤋
ring them up and shout at them loudly, it worked for my husband he got the charges removed completely just by being obnoxious! try martin lewis money expert web pages for advice
2007-04-29 09:53:14 · answer #10 · answered by ondballpaul 3 · 0⤊ 0⤋