petrified and were calling for someone to help. no one even looked up from their dinners. the waitstaff also acted as if nothing was happening. my daughter was getting no air at all. she almost passed out. one of her friends stood behind her and was going to attempt the "heimlick" , when she finally got some air , but continued coughing . she is home now, but her throat and chest are very sore. my question is this - i want to report this incident to someone, but have no idea whom to contact. i am so angry , i can hardly see straight to write this question. i am a waitress and the one time someone started to choke when i was on the floor, we immediately called 911 after we all tried to help our customer. please help !!!
2007-04-28 16:49:14 · 13 answers · asked by m210max 2 in Society & Culture ➔ Etiquette
I would speak with the restaurant manager and also with whatever government entity is in charge of the licensing of restaurants in your area. And also send something in writing. And needless to say, I wouldn't be dining at this establishment again. Restaurants should have staff available who are knowledgeable on how to help in situations such as these, because occassionally customers are bound to choke. I'm so sorry about what happened to your daughter, and glad to hear that despite this ill treatment, things seem to have turned out ok.
2007-04-28 17:06:56 · answer #1 · answered by JenV 6 · 0⤊ 0⤋
Well I would take it up with the manager of the restaurant. But some places actually discourage helping in emergency situations for the fear if something was to happen to the victim they personally would be held responsible, but there are some good Samaritan laws that help protect the rescuer in this situation. I have been in three emergency situations one was 5:00 am and I had to perform the Heimlich maneuver on my husband. I was too tired to panic and I saved his life.
The other time I was at work and one of my co-workers had a major allergic reaction and was asthmatic on top of that. It took me thirty minutes to convince the supervisor to call 911. I did not have a cell phone, but the supervisor was not going to do anything about it. She should have been fired for it, but was not. The third time I was at Lowe's and a child had flipped over and could have fractured it's skull and it took over an hour to try to get a manager to just get an ice pack for the child and none of the mangers even called 911 or anything. I was furious. Well the point is do what you can to help in any situation, but do not expect the same from anyone around you.
2007-04-28 17:23:36 · answer #2 · answered by Vivianna 4 · 0⤊ 0⤋
Wow! How scary! Well, the sad truth is that 10% of the population has had formal training of the heimlich maneuver. Restraunts should really have training on these situations. However, I believe it ultimately is the entire public's responsibility. It is something that is very easy to learn, and it should be required of all of society. I would say your best bet is to reach out to your local community to get trained in CPR, and first aid including abdominal thrusts. It would be wonderful if we could just call our President directly and tell him of this sad but true statistic. But, all we can do is what we can. As with any goal, I would say start small and then depending on how inspired you are, get big! Perhaps set up a class for your neighbors, yourself and your daughter. Call the American Heart Association or look them up online to find and schedule classes near you. Just don't let that fire die! Do something!!
2007-04-28 17:15:05 · answer #3 · answered by bellacasadesign 1 · 0⤊ 0⤋
i would report it to the health department, and the better business beareu. You may not want to hear this, but I was a waitress at a very prominent restaurant in Seattle. Twice in three years, we had young adults come in from the college *they should have been more mature* and acted nomal until one started choking. His friend screamed that he was having an allergic reaction, and to call an ambulance. My co-worker was at his table in no time, and all of a sudden, he started laughing. We were furious, but with all the hidden camera shows on MTV and undisciplined children, many people may think that she was just pulling a prank or being obnoxious. But restaurants should ALWAYS take situations like that seriously, ALWAYS. we took the same guys seriously the second time they came in and did it, because like with the story of the boy who cried wolf, you never know when they aren't kidding.
2007-04-28 17:06:06 · answer #4 · answered by Anonymous · 2⤊ 0⤋
It was the law, that directions for the Heimlich manuever had to be posted in the workplace where food is served, in the restaurant. SOmeone should have stepped in, and at least called the manager, or asked if someone was trained in CPR.
You could call the restaurant to complain.
But, I would take the pro-active approach. Send your daughter and her friends to the next and nearest CPR class. Talk to their parents, and get permission, if they are underage, and talk with them one on one, and get them to go, if they are adults. Do it now, while the incident is fresh in their minds.. If they won't pony up for the cost, time to dig deep into your own pockets. The local Red Cross chapter, the fire or police departments, your local hospital all might either teach it, or know who to contact. Fees are usually cheap, and well worth it.
Call, or go on line about the laws concerning restaurants and CPR/Heimlich. Armed with the info on the law, you better your chance to get the restaurant to listen to you, especially if you can prove they broke the law.
And you should go for training, too. A phone call home, with you giving directions about what to do might have worked. Look at it this way, your daughter is 27, you may see grandkids soon. Do you want to know CPR, or do you want to watch while a grandchild dies? GO GET TRAINED, and take your daughter and her friends with you.
Sorry to be blunt, but, I was trying to make you see you need the teaching, too.
2007-04-28 22:01:42 · answer #5 · answered by riversconfluence 7 · 0⤊ 0⤋
I would talk to a manager of the restaurant. I would also wright an article in your local paper about what happened. People are more apt to read it and tell at least 5 - 10 people. You've started a chain reaction theirs power in numbers. Who knows over time they could be out of business.
2007-04-28 17:07:42 · answer #6 · answered by meow baby22 1 · 1⤊ 0⤋
I think you should complain to the manager of that restaurant. The staff didn't react right. They knew something was going on and didn't even check it or take it seriously and didn't help at all. That's unacceptable in my opinion. So I'd say have a serious talk to the manager.
2007-04-29 03:28:30 · answer #7 · answered by undir 7 · 0⤊ 0⤋
It's no one elses fault that your daughter choked lady. It's her own. Accidents happen and people should have gotten up to help her but they didn't, what do you want from them?
2007-04-29 04:42:03 · answer #8 · answered by Anonymous · 1⤊ 1⤋
Talk to the manager. If he doesnt help talk to some1 higher up. But im not sure about who would be higher up. But definatly talk to the manager.
2007-04-28 17:00:49 · answer #9 · answered by Anonymous · 1⤊ 0⤋
talk to the manager of the restaurant ! I can't believe this
2007-04-28 17:01:21 · answer #10 · answered by live_your_life_598 2 · 1⤊ 0⤋