A Complaint to David's Salon - Erroneous Service: Do you think this case would prosper?

Question

I went to the salon for hair rebonding. It was my first time to avail such treatment. The junior hairdresser performed a hair relaxing treatment to me instead. The result was not satisfying. I complained after 3 days, it was retouched, but it's still not OK. The senior hairdresser who used to service me told me that it was my hair which has a problem. I accepted it. Later i found out that my hair should be ironed in the process. Though blowdrying provided comparable effect, it is indespensable in rebonding treatment. I complained to the manager and the junior hairdresser admitted that he did not ironed my hair because he thought i was availing hair relaxing. Several times he was asked if he ironed my hair or not, he stand to his statement. I believed that i would get a favorable decision during that interrogation but later that afternoon, they phoned me at my place of work that David's Salon will not retouch or return my change as the junior hairdresser changed his statement. No space.

Answer 1

File a complaint with the BBB - Better Business Bureau